NinjaVan is reliable and innovative last-mile delivery. With a focus on e-commerce, NinjaVan provides businesses with innovative technology-based solutions to optimise their logistics and achieve their business needs.
Ninja Van, launched in 2014, is Southeast Asia’s fastest growing last-mile logistics company.
Ninja Van is passionate about breaking the bottlenecks in logistics in South East Asia and they look to deliver innovative and scalable logistics solutions to businesses of all sizes.
Ninja Van makes order tracking very simple and convenient. To track your order, follow the step by step instruction below.
Simply enter the Valid Tracking ID you wish to check in the space provided above and click Track Package.
If the Tracking ID is valid, you will be directed to the Tracking Page with the details of your delivery. At the top of the page is where you can see the estimated delivery date.
Scrolling down you can find its Tracking History.
Note: Completed orders can be tracked only up to 30 days upon delivery.
What are Waybills? A waybill is a document that bears the Tracking ID, sender/recipient details, and any other instructions pertaining to the delivery of a specific parcel. Ninja Van waybills also contain unique barcodes, which are scanned by our Ninjas at every step of the delivery process.
Given their importance in ensuring accountability and real-time tracking, waybills must be: Unique (i.e. every parcel must have its own waybill and tracking ID), Clearly printed, Securely attached to each parcel before the items are picked up.
Staging - Staging means shipper/seller still not confirmed regarding the pickup reservations from their end. Once they confirmed, it will be picked up by Ninjavan Drivers.
Pending Pickup - Pending pick up means the seller has already committed to giving it to Ninjavan by a certain time.
Van En-Route To Pickup - A van has been dispatched to pick up Order.
En-route to Sorting Hub - Order has been picked up and is en-route to Sorting Hub.
Arrived at Sorting Hub - Order has arrived at Sorting Hub and has been processed successfully.
On Vehicle for Delivery - Order is on van, en-route to delivery.
Completed - Delivery has been successfully completed.
Pending Reschedule - Delivery has failed and the Order is pending re-schedule. Kindly reschedule your order for next delivery attempt.
Pickup fail - Pickup has failed and the Order is awaiting re-schedule.
Cancelled - Order has been cancelled.
Arrived at Distribution Point - The parcel has been placed at the Distribution Point for customer collection.
Pending Pickup at Distribution Point - The parcel has been placed at the Distribution Point by seller for Ninjavan collection.
Transfer to 3PL (3rd party logistic) - It’s a cross border item, that was handed over to 3rd party logistic.
Returned to Sender - Delivery of Order has failed repeatedly, It’s been send back to Sender.
No more missed home deliveries, and no more waiting at home for your delivery. With Ninja Collect Distribution Points, you can now pick up your parcels at your own convenience!
Ninja Van Distribution Points are our partner retail shops located at areas with high footfall. You can collect your parcel by providing the store attendant the verification code which is sent to you via email and SMS once your parcel has arrived at the Ninja Point.
This service is not available to all Ninja Van parcels. Dimensions and weight limit applies and varies depending on our partner stores.
To use Ninja Collect services, we send a text message offering to redirect the parcel for Distribution Point collection before the package is sent out for normal delivery. You may also add the distribution point address as the delivery address.
Once package is routed for Ninja Collect, a series of messages is received by the customer via SMS and mail. It is important to make sure to receive the verification code before attempting collection. This information is needed upon collection.
When will the parcel arrive at the Distribution Point? Upon confirming the request for redirection to Distribution Point, a parcel will be routed to the selected Distribution Point instead of the customer's delivery address. The time it will take to complete this process may vary but should normally not be longer than 3 working days.
Can I select the date of pick up? You may pick up the parcel anytime within the 3 day holding period upon arrival at the Distribution Point. Due to the number of packages being routed to the stores, we are unable to offer full flexibility on pick dates.
Can we undo Distribution Point Pick up and revert immediately to Door to Door? No. Once parcel has been redirected, it cannot be reverted immediately. Package will push through the Ninja Van Distribution Point collection process. However, parcels that are not collected within 3 days will be attempted for door-step delivery except for Shopee parcels. Due to agreements with Ninja Van, Shopee parcels are returned after a failed collection.
I did not receive the code. Can I pick up the parcel without the code? You may claim your parcel without the code by presenting a Valid ID.
Can I allow someone to collect my parcel on my behalf? Yes. Please make sure they know the verification code and is able to present a copy of your ID.
Delivery time may be extended due to factors such as
Uncontrollable Circumstances (failure of facilities, flood, earthquake, storm, fire, lightning, epidemic, war, riot, civil disturbance or disobedience, labor dispute, etc)
Backlogs The shipment tracking status may also remain unchanged for a longer period during provincial shipments. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound and the next tracking event at the inbound.
If your shipment has not arrived within 7 days of the expected delivery time, please contact your shipper or online shop.
Ninja Van was founded in 2014 by Lai Chang Wen, who turned down a scholarship to venture into entrepreneurship. He had zero knowledge of logistics then, and had to learn everything from scratch. The startup is now in Singapore, Malaysia, Indonesia, Thailand, Vietnam, and the Philippines.
With the help of the Parcels app, you can find out the exact location of your parcel or shipments delivered by "Ninja Van" in a few seconds.