Ups

UPS - United Parcel Service

Service de livraison américain

www.ups.com

Suivi des colis et les livraisons de UPS - United Parcel Service

Ups

Fondée en 1907, UPS est la plus grande entreprise de livraison de colis au monde et un fournisseur mondial de premier plan de services spécialisés de transport et de logistique. UPS offre un avantage concurrentiel puissant qui peut vous aider à gagner des clients réguliers et à développer votre activité.

UPS se place aujourd’hui en tant que numĂ©ro un du transport express de colis dans le monde. La solution logistique amĂ©ricaine expĂ©die et livre chaque jour Ă  domicile ou en point de retrait des colis Ă  destination de la France et de l’international. Un grand nombre de services existe afin de rĂ©pondre parfaitement aux besoins de votre e-commerce ainsi que vos e-acheteurs.

Pour les services nationaux, UPS livre vos colis le lendemain de sa commande, ou bien en fonction de la date choisie par le destinataire, Ă  domicile ou en point de retrait UPS Access Point. À l’international, la livraison se fait dans un dĂ©lai de 1 Ă  5 jours ouvrables selon le pays de destination ainsi que l’offre choisie, directement au domicile du destinataire.

Les informations importantes sur le suivi de colis

Si vous souhaitez suivre votre colis UPS, vous aurez besoin de votre numĂ©ro de suivi de colis. Ce numĂ©ro est propre Ă  chaque envoi et attribuĂ© pour un temps imparti et limitĂ©. Conservez le bien, car, que vous soyez professionnel ou particulier, il vous sera indispensable dans le suivi de votre envoi. Il en est de mĂȘme pour tous les transporteurs, de Fedex Ă  TNT en passant par Colissimo ou Chronopost.

OĂč trouver le numĂ©ro de suivi de votre colis ?

Le numĂ©ro de suivi de votre colis est attribuĂ© par UPS Ă  chaque expĂ©dition lors de l’envoi. Il contient 7 Ă  12 caractĂšres numĂ©riques ou numĂ©riques et chiffrĂ©s. Il peut ĂȘtre associĂ© Ă  un code-barre. Vous pouvez Ă©galement crĂ©er vous-mĂȘme un numĂ©ro de rĂ©fĂ©rence qui vous permettra d’identifier votre envoi plus facilement.

Comment obtenir des informations sur le suivi de livraison ?

Pour savoir oĂč en est l’acheminement de votre colis, vous pouvez vous rendre sur la page d’accueil du site UPS puis entrer le(s) code(s) de suivi UPS dans le champ « numĂ©ros de suivi » situĂ© en haut Ă  gauche, puis de cliquer sur la flĂšche verte. Sinon, pour obtenir plus d’informations, vous pouvez Ă©galement contacter le service client par tĂ©lĂ©phone afin de parler directement Ă  un conseiller qui sera en mesure de vous fournir des informations complĂštes.

Pourquoi est-ce que mon colis semble rester sur place ?

Tout d’abord, soyez rassurĂ© car votre colis est toujours au sein du rĂ©seau UPS. Sauf indication contraire, le dĂ©lai et la date de livraison seront respectĂ©s. Ensuite, le statut de livraison change dĂšs que votre colis est scannĂ© et il se peut que plusieurs s’écoulent entre les scans. Si vous remarquez que votre colis est toujours bloquĂ© et que la date de livraison n’est pas respectĂ©e, alors qu’aucune alerte ne vous a Ă©tĂ© faite, contactez le service client le plus rapidement possible.

Avec l'application Parcels, vous pouvez suivre la cargaison UPS - United Parcel Service, ainsi que toutes les expéditions en provenance de Chine, Hong Kong, Singapour, Malaisie.

TĂ©lĂ©chargez l'application Parcels pour iPhone ou Android pour toujours savoir oĂč se trouvent vos paquets et obtenez des notifications Push lorsque le suivi des paquets change.

UPS - United Parcel Service Ă©tats de suivi possibles

Statut La description
Arrival Scan This scan is an electronic record indicating the shipment has been received at a UPS facility. Shipments may travel through several UPS facilities throughout their journey. The shipment is moving; however, there may be several days between scans if the shipment is going cross-country or moving between countries.
At Local Post Office The package, which displays a UPS ReturnsÂź Flexible Access label, has been received by the United States Postal ServiceÂź. It will then be given to UPS for delivery back to the original shipper. UPS Returns Flexible Access is a contractual returns service.
Clearance Completed This scan is an electronic record indicating the shipment has cleared customs.
Clearance in Progress This scan is an electronic record indicating the shipment is being processed for customs clearance.
Order Processed: In Transit to UPS The shipment has been processed by the sender. Once the shipment is within the UPS network, an expected delivery date will be made available.
Order Processed: Ready for UPS UPS has received the electronic transmission of the shipment details and billing information for this shipment from the sender. Once the shipment is moving within the UPS network, the tracking status will be updated.
Departure Scan The shipment has departed a UPS facility and is on its way to the next UPS facility. The shipment is moving; however, there may be several days between scans if the shipment is going cross-country or moving between countries.
Origin Scan This scan is the initial electronic record indicating UPS has possession of the shipment.
In Transit Your shipment is moving within the UPS network and should be delivered on the scheduled delivery date. A shipment can remain in this status until it is delivered. Other than time-definite air deliveries, shipments are generally delivered any time between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.
Export Scan This scan is an electronic record indicating the shipment has cleared export procedures in the origin country.
Import Scan This scan is an electronic record indicating the shipment has cleared import procedures in the receiving country.
Dropped off at a UPS Access Pointℱ Location This scan is an electronic record indicating the shipment is now in the possession of a UPS Access Point location. Once the shipment is moving within our network, we will provide a scheduled delivery date.
Dropped off at The UPS StoreÂź This scan is an electronic record indicating the shipment is now in the possession of The UPS Store. Once the shipment is moving within our network, we will provide a scheduled delivery date.
Delivered The shipment has reached its destination, and the date and time of delivery have been recorded. In the U.S. and Canada, residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbour or leasing office, the driver will leave a UPS InfoNoticeÂź at the delivery address.
On Vehicle for Delivery/Out for Delivery The shipment has reached the local UPS facility responsible for delivery and has been dispatched to a UPS driver. Other than time-definite air deliveries, shipments are generally delivered any time between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.
Package transferred to post office
Exception: Action Required The shipment is currently within the UPS network; however, more information regarding the delivery address is needed. The sender must provide the correct shipping address information to UPS
Exception Your shipment is currently within the UPS network; however, an unforeseen event has occurred which could result in a change to the scheduled delivery date. If a change in delivery date occurs, the tracking status will be updated to reflect the new delivery date.
Destination Scan The shipment has arrived at the local UPS facility responsible for final delivery.
Returned to Sender The shipment was returned, and UPS has delivered it back to the original sender.
Returning to Sender UPS is returning this shipment to the sender. Reasons may include: 1) A request was made by either the sender or the receiver to return the shipment. 2) The shipment has a Return Service label. 3) The ship to address is a P.O. Box. 4) The address is incorrect.
Returning to Sender: On Vehicle for Delivery The shipment is being returned and is scheduled for delivery back to the original sender.
Shipment Information Voided The UPS tracking number was voided by the sender, and the shipment was not given to UPS. For additional information, contact the sender.
Package delivered by local post office
Transferred to Local Post Office for Delivery As requested by the sender, this shipment has been transferred to the local post office for delivery to the final destination. Allow one to two additional days for delivery.
Received by the local post office
Package processed by international carrier
Package received for processing by UPS Mail Innovations
Shipment information received by UPS Mail Innovations
Package arrived at international carrier
Package departed international carrier facility
The post office attempted to deliver your UPS SurePostÂź package and left a delivery notice with instructions.