Amazon Logistics

Amazon Logistics Tracking

Amazon Logistics is Amazon's delivery service. Orders shipped by Amazon Logistics will show as shipped by AMZL_US. If you see tracking number starting with "TBA" it's being delivered Amazon Logistics.

After an order has shipped, you can track your packages on From Your Orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

Tracking Amazon Order

You can track your Amazon Logistics order in Your Orders. To get more detailed help with tracking your package, please follow the instruction below that will teach you how to get, copy and use Amazon Logistics tracking link.

In order to track Amazon Logistics order on any 3rd party package tracker like ours, you need to find and enter order tracking link, or your order ID.

  1. You can find it by going to your Orders page and clicking "Track Package" button.
  2. After that you need to copy and paste here the resulting page link

For example, this is the tracking link for my order of Pocket Coffee from

Amazon Shipping Confirmation Email

Unfortunately, Amazon does not allow tracking its own deliveries with regular tracking numbers. That's why you need to use original tracking link or order number you received from Amazon.

You can also try tracking with ONLY your Amazon order number similar to 303-9449955-1449961, just enter it into search field above and click "Track Package".

Here is how to track a delivery with Amazon Logistics in ParcelsApp.

  • Open shipping confirmation email from Amazon in Mail.
  • Tap and hold 'Track your package' link in the email. Select 'Copy' from the menu.
  • Paste Amazon tracking link into the search field above on this page. Your Amazon order details should be recognized.

Amazon Tracking Number TBA

Packages shipped in US, Canada, Mexico usually get assigned Amazon Logistics tracking numbers starting with TBA, TBM, TBC. For example TBA619632698000, TBC038034537009, TBAONT500361196.

Such Amazon orders can be tracked only via Amazon website/apps or you can track using order tracking link, see instruction above about how to use one.

Amazon Logistics Tracking Number USA

From my understanding, when the item you bought is located in a fulfillment center near you, Amazon uses independent delivery partners (much like Uber drivers), who they employ as a contractors.

Tracking for TBA IDs is possible only on Amazon or through special URL or web link which you can copy from your Amazon shipping confirmation email or from Amazon Orders section. That link will allow you to track package using our universal package tracking service.

Delivery Information

If no one is at the address when delivery is attempted, Amazon Logistics will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon Logistics will send an e-mail to the e-mail address on file. Amazon Logistics will make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to Amazon for a refund.

You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbor. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time.

What happens if an Amazon Logistics driver arrives, but no one is home?

This depends on whether the shipment requires a signature or a person to be present. If these items aren’t required on the order, the driver will leave the package in a safe location on the porch or doorstep.

If someone must be present for the delivery, Amazon Logistics will leave a “We missed you” care and make two additional attempts in the coming days. On the third try, the delivery will be returned to Amazon and a refund will be issued to the customer.

Can Amazon Logistics deliver on weekend?

Amazon Logistics is a 7-day, 8 a.m. to 8 p.m. delivery service. That being said, if a customer prefers to receive packages on the weekend, they’ll need to update their preferences in the “Manage Address Book” area of their admin settings. Under “Optional Delivery Preference,” they can select weekend deliveries as their preferred method of shipment.

What do I do if packages say delivered but the customer says it’s not there?

Amazon Logistics tracking isn’t updated in real-time, so if a customer can’t find a “delivered” package, there’s a chance it’s still coming in the next few hours. It also may have been left with a receptionist, at their building’s front desk or with neighbor if the customer wasn’t home.

What Is AMZL_US?

Amazon is a massive service. In 2017 alone, the company shipped over 5 billion items worldwide. They’re also a very efficient company, always looking for ways to reduce their expenses and improve their supply chain (which translates into lower prices for their customers).

One large expense that Amazon has to deal with is shipping. In the past, the company handled all their shipping through third-party shipping carriers and delivery service providers. This could mean familiar services like USPS, FedEx, or DHL, as well as lesser-known “last mile” services like Ontrac

While Amazon still accomplishes many of its deliveries with these services, the company has also created its own shipping service. It’s called Amazon Logistics (often abbreviated as AMZL). AMZL_US refers to any deliveries that Amazon makes in the United States using its delivery service. Whenever you see “AMZL_US” associated with an Amazon order, it lets you know that Amazon Logistics is the one making the delivery.

How Does AMZL Differ from Other Shipping Companies?

So what makes AMZL different from other shipping carriers? In many ways, it’s similar. Like traditional carriers, AMZL delivers packages using ground transportation (generally vans or trucks). It does differ in some key ways, however. One important difference is that AMZL makes deliveries on Sundays, something other carriers do not. This lets Amazon offer customers a service that would have been unthinkable in the past.

Another important difference is that AMZL employs a network of independent contractors. They make deliveries through a program called Amazon Flex (which also includes deliveries for other Amazon services like Prime Now, Amazon Fresh, and Amazon Restaurants). AMZL also contracts deliveries out to Amazon Delivery Service Partners, which are basically delivery franchises operating fleets of 20–40 delivery vans.

Finally, AMZL differs in that the company makes deliveries directly from Amazon’s warehouses. There’s no need for a third-party shipping carrier to receive a package at their facility before sending it out to customers (or for the postal service to send the package to a local post office).

Instead, AMZL can send packages directly from the warehouse to customers. This boosts Amazon’s delivery capacity, making services like one-day delivery and same-day delivery possible, as well as making Amazon Prime services like free two-day shipping far easier for the company to implement.

What to Do If Your AMZL Package Delivery Is Late

While Amazon does everything in their power to deliver packages on time, sometimes an order will arrive late or get delayed. When this happens, you have a few options for recourse. The first, of course, is just to wait another day or so. In all likelihood, the package will arrive.

Sometimes, however, the package is too important to wait. Or, possibly, something else happened that made it appear as delivered even though it never made it into your hands. Here are a few possible reasons your package could be late:

  • The delivery person was unable to deliver the package. This can happen if they can’t find the address (unlikely but sometimes happens with apartment buildings or in remote areas). It can also happen if delivering the package was unsafe for the driver (aggressive dogs are a common cause of this problem).
  • The package went to the wrong address. This is easy to do by mistake if you have multiple addresses in your Amazon account (such as the addresses of friends or loved ones). It’s also one of the easiest errors for Amazon to correct, as all they have to do is dispatch a new package with the updated address.
  • The package requires attended delivery. Certain items require someone to be present for their delivery. Generally, these are items whose recipient must be 21 (such as alcohol deliveries) or items that are highly perishable (such as produce, meat, or restaurant deliveries).
  • Your apartment complex is still sorting the mail. If you live in an apartment building with a reception desk, they may not have placed the package in your mailbox yet. Nevertheless, Amazon will still technically show your package as “delivered,” since someone from your apartment management received it.
  • Someone stole the package. While not the most likely cause of a late package, it can happen. This is most common around the holidays, when lots of valuable packages are sitting on people’s porches and steps.

Amazon Logistics Customer Service

Amazon Customer Service handles all inquiries for Amazon Logistics. You can contact them if you need to reschedule a delivery or with any other questions you may have.


What is a carrier delay?

Since AMZL deliveries are performed by independent logistics providers and independent contractors, delays beyond Amazon’s control are possible. This is why you may see a message such as “Carrier delay” when looking into a late package. Many things can cause a carrier delay, but the most common cause is that the delivery driver ran out of time to deliver the package to your residence. In this case, they’ll just attempt to make the delivery on their route the following day. The best thing for you to do in this case is to be patient.

Why was my package delayed at the facility?

Getting your package to you at the rapid speeds Amazon claims requires a complex orchestration of suppliers, Amazon warehouse workers, and delivery companies. In many cases, it also depends on private sellers (i.e., small businesses or even large companies that sell products using Amazon’s ecommerce platform) successfully getting their goods to an Amazon fulfillment center.

While most of the time this whole process happens without any issues, sometimes things can go wrong. Maybe a warehouse worker was sick or distracted. Maybe the supplier delivered their shipment late. Both of these are possible reasons for your package getting delayed at the facility.

If this happens, the best thing to do is just be patient. Amazon works to quickly resolve such delays, and your package will generally be delivered by the next day. If you do have any concerns, you can always reach out to Amazon customer service for help with determining what’s causing the delay.

Will Amazon give me a refund if my package is late or delayed?

No, Amazon has no refund policy (even though it did give refunds from time to time in the past). They will work diligently to resolve any package delays, but you won’t get a refund if they happen.

Also, you should note that the free one-day and two-day shipping available to Amazon Prime members only apply to how long the item will take to reach you once it ships. As Amazon states on their website, “Selecting One-Day or Two-Day shipping will reduce the transit time to one or two business days after we’ve shipped your order, but it won’t impact how long it takes us to obtain the item or prepare it for shipment. The shipping method time starts when the item ships.”

Therefore, it can sometimes take longer than one or two days to receive such a Prime order, as factors beyond Amazon’s control can add to the time it takes to prepare the item for shipment.

Can I pick up my AMZL_US package up somewhere besides my house?

Yes, this is an option. Sometimes, your house isn’t the most secure or convenient location for you to receive a package. Recognizing this, Amazon offers a service called Amazon Locker Delivery.

If available in your area, Amazon can deliver your package to a secure locker that you can access with a combination code (you receive the code when you order an item and select an Amazon Locker as your delivery address). The service is free to all Amazon shoppers, regardless of membership level.

Using Amazon Locker Delivery can help alleviate problems with deliverability (such as a lack of a secure location to leave the package or a threatening dog that scares off the delivery person). To learn more about the service, visit the Amazon Locker Delivery page.

About Amazon Logistics

Amazon Logistics is a shipping and delivery service meant to complement existing providers like UPS, USPS and FedEx. It offers 7-day and same-day delivery options, and it utilizes a host of third-party logistics partners across the country to make it happen – including walkers, bicyclists and motorcyclists in some areas. They are separate logistics providers contracted to pick up deliveries at Amazon warehouses and sorting centers for distribution. They use Amazon tech to guide their deliveries, but they enjoy flexible schedules and pick up shipments at-will.

E-­commerce, data and logistics

Amazon is at the nexus of e-­commerce, data and logistics, with a drive to constantly improve its logistics network. According to its 2017 annual report, more than a quarter of Amazon’s third-­party sales (which represent half of Amazon’s sales) are cross border. ​Fulfillment and global logistics is increasingly a goal in and of itself.​ The company’s early 2018 competition assessment noted that ​“companies that provide fulfillment and logistics services for themselves” are competition. ​In other words, if you’re shipping your own goods, you’re competition.

The global logistics footprint

At more than ​243.5 million square feet​, if all of Amazon’s distribution and fulfillment space were laid out side by side, it would spread across a quarter of Manhattan. That’s 258 operational facilities in the United States and another 486 distributed around the world.

In the United States, this sprawling network is defined by a range of different services, from Prime Now hubs near urban centers to fresh food and Whole Foods delivery goods, and, of course, fulfillment, sortation and delivery stations. Amazon also operates nine ​inbound cross-dock centers​, used to consolidate or break imported shipments and then funnel them to the relevant fulfillment centers. Across 20 additional countries, Amazon’s other centers are predominantly focused on fulfillment and delivery stations, while some countries, such as Italy, the United Kingdom, Germany, France, Spain, Singapore and Japan also have Prime delivery facilities.

Trucks, planes and ships

Amazon’s trucking fleet is expanding rapidly; it launched in 2005 with the ​purchase of thousands of trailers​ used to shift goods between fulfillment centers. While industry chatter claims that Amazon may have as few as ​300 actual power units​, there is talk of aggressive recruitment for fleets with their own power units to move the trailers purchased in the past.

Amazon Air (once called Prime Air) boasts a fleet of 32 Boeing 767-300s, on track to grow to a sizable 40-­aircraft fleet​. By comparison, that’s almost as large as the 15th largest U.S. passenger fleet. Not huge, but it’s only going to grow. The planned 210-acre Amazon airport in Kentucky will ​support up to 200 flights daily​.

There’s been less progress, though, with ocean freight since Amazon ​registered as a freight forwarder​ several years ago. That’s not to say Amazon isn’t staffing up; it recently ​snagged the former CEO of UTi​, once a top-20 global freight forwarder, to run its logistics program. And the career data below spells out a strong ocean slant.

Amazon Fulfillment

Most of the attention so far has been on fulfillment. That’s not surprising, given that Amazon’s shipping costs grew from $11.5 billion to $21.7 billion between 2015 and 2017. Last year, fulfillment accounted for 14.2% of net sales, up from 12.5% in 2015.

Industry estimates still peg Amazon as delivering some ​5-10%​ of its goods itself, complemented by a range of courier partnerships (​perhaps, soon to become direct competition) and their ​now famous (or infamous) relationship​ with the U.S. Postal Service.

As expected from Amazon, there are a number of other highly innovative (and slightly crazy ideas) in motion too, such as crowdsourced deliveries from ​external contractors​ (more on Flex’s development below), ​delivery to car trunks​, ​remote door access to Amazon couriers​, ​Amazon lockers​, apartment hubs​ and ​dozens of drone delivery patents​. The aforementioned ​franchise delivery business model​ recently joined the rank of Amazon delivery, giving Amazon the ability to grow its own courier network without having to shoulder too much of the financial burden. Amazon has also been rolling out more consumer-facing tracking ­capabilities with an app for U.S. customers to track ​exactly where their package is every step of the way.

With such an extensive delivery footprint, it’s no surprise Amazon is contemplating productizing its pickup and delivery service in the shape of ​Shipping With Amazon​, ​a third-party delivery service.

Download Parcels app for iPhone or Android to always know where your packages are, and get Push notifications when package tracking changes.