Dhl ecommerce

DHL Global Mail - DHL eCommerce

International logistics company

+7 495 984-30-85 webtrack.dhlglobalmail.com

DHL Global Mail tracking - DHL eCommerce

Dhl ecommerce

DHL Ecommerce is an economical way to ship your parcels to their destination. DHL Ecommerce arranges for your parcel to be delivered to the destination country via DHLs logistics network and final mile delivery is done by the local postal service in the destination country.

You will need to contact the local postal service to inquire about your shipments. To do so, you need a specific reference-code or tracking number which is recognized by the local post. Our universal parcel tracking will find such tracking number for you, track it and provide you both tracking information from your local post office and new tracking number from DHL eCommerce.

DHL eCommerce tracking numbers

DHL eCommerce tracking numbers usually look like this:

  • Typically starts with GM, LX, RX, UV, CN, SG, TH, IN, HK, MY Example: GM2951173225174494, LX000000000DE, CNAPZ300047833, INAUJGLAGD81, SGADN143797855, HKAETA30589534, MYAOI59866, THACEPKG685
  • The ID length might vary from 10 to 39 characters

DHL eCommerce Tracking

I know about 3 official websites that provide DHL eCommerce/DHL eCommerce Asia tracking:

  • webtrack.dhlglobalmail.com - most popular and oldest one, provides all tracking information in several languages, like French, Deutsch, Spanish, Russian, English, Portuguese, Chinese, Korean;
  • www.logistics.dhl - that one I discovered recently and it provides information about sender, recipient, declared value and other useful parcel attributes together with tracking events;
  • dhlecommerce.asia - mainly for packages sent to/from Asian countries, provides tracking in English, Malysian, Vietnamise, Thai and Chinese;

Our universal DHL eCommerce parcel tracker is integrated with all aforementioned websites and provides you with most up to date information about your package directly from DHL eCommerce.

DHL Global Mail Tracking

DHL Global Mail or commonly known as DHL eCommerce offers several delivery methods:

  • DHL Global Mail Packet Plus Priority - it is more like postal shipping, and different from DHL courier. DHL Globalmail picks up your order from seller's warehouse, sorts it, applies the necessary postage, and handles the order until it reaches your country. Once the order arrives in your country, it is handed off to your local post office for customs processing (if needed) and delivery. The delivery is made by your national postal service, not DHL Globalmail;
  • DHL Global Mail Standard Tracking
  • DHL Global Mail Business Tracking
  • DHL SM Parcel Expedited Max - SmartMail boasts the fastest and most reliable service in DHL's portfolio. As DHL eCommerce’s premium parcel service, Expedited Max is the ideal fit for customers who are looking for a fast and predictable shipping option at a cost-effective price
  • DHL Packet Plus International - economical, low weight shipping plus milestone tracking events;
  • DHL Parcel Intl Standard - Shipping up to 44 lbs;
  • DHL SM Parcel Expedited
  • DHL SM Parcel Ground
  • DHL Packet Plus International Standard - International B2C shipping to over 220 countries with range-definite transit times for items up to 2 kg , simplified postal customs clearance, milestone tracking with delivery confirmation in key destinations and insurance option;
  • DHL SM BPM Ground
  • DHL Parcel International Direct - Direct shipping up to 20 kg to high demand markets;

DHL eCommerce tracking USA, Canada, United Kingdom, Australia, China, Malaysia, Singapore, France, Italy, Spain

If you are expecting a package sent by DHL eCommerce then use following options to track your parcel, or just use our universal postal tracker to track any DHL eCommerce tracking number from/to any country on Earth.

For shipments sent from the U.S. (tracking numbers are usually start with GM followed by 15-21 digits), use DHL eCommerce U.S. Tracking.

For shipments sent from Asia Pacific (tracking numbers are usually start with CN, TH, MY, ID, AU, HK followed by combination of digits and letters), use DHL eCommerce Asia Pacific Tracking.

For shipments sent from Europe (tracking numbers are usually 10 or 20 digits), use DHL Paket Tracking.

If you are expecting an international parcel sent with DHL Express, use DHL Express Tracking.

When can I expect delivery?

Once your package has been processed, delivery is based on the service selected by the sender. For packages destined for the U.S., your package will be delivered by a U.S. postal carrier at the time they typically deliver the rest of your mail. For international packages, your package will be delivered by the local delivery vendor for that destination.

Why has my shipment not yet been delivered?

Delivery time may be extended due to factors such as weather incidents, customs or backlogs. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.

Who do I contact if I haven't received my package?

If you have not received your package, please contact the merchant that sold you the product. If the merchant is unable to provide updated status of your package, please contact DHL eCommerce Customer Support.

Can you change my delivery address?

Change of delivery address is only possible if both addresses belong to the same delivery area of our delivery service provider. The delivery service provider will contact you for the second delivery attempt.

Why is customs holding my shipment?

Shipments must be cleared by customs. Process times for customs clearance differ from country to country and cannot be influenced by DHL. For some countries, duties and taxes may be due. Customs may hold your shipment because they require more information. In this case, they will contact you.

Why is my shipment status unchanged?

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. In case your shipment has not arrived within 10 days after the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.

About DHL eCommerce

DHL Global Mail provides international and domestic package delivery and returns for businesses. It also provides e-commerce fullfillment and logistics services in North, South and Latin Americas, Asia, Pacific and Middle East and Africa regions.

DHL eCommerce offers choice, convenience, control and quality for both the merchant and consumer. Global team of e-commerce experts are dedicated to providing innovative solutions that create a great online shopping experience. DHL Global Mail's aim is to become a leader in global e-commerce related logistics activities focusing on three areas: fulfillment, cross border delivery and domestic delivery.

DHL Global Mail mission is to be a global leader in global e-commerce logistics with main areas of focus on: cross border delivery, domestic delivery and fullfillment. DHL eCommerce provides global fulfillment network for businesses of any scale.

In 2014 the former MAIL Division of Deutsche Post DHL Group was renamed Post - eCommerce - Parcel with each of the 3 sub-divisions clearly focused on a specific market. Deutsche Post and DHL Paket are the leading providers of mail and parcel services for business customers and consumers in Germany. DHL Parcel offers e-commerce related logistics across Europe, while DHL eCommerce covers the rest of the world.

DHL eCommerce has headquarters in Bonn, Germany and regional offices in US and Singapore, Asia/Pacific as well as in the India and Americas.

Download Parcels app for iPhone or Android to always know where your packages are, and get Push notifications when package tracking changes.

DHL Global Mail - DHL eCommerce tracking statuses

Status Description
Arrival at destination country - end of tracking, delivery shortly
Arrival at Destination Country
Processed at transit facility
Departed from Local Distribution Center
Processing completed at origin
Departed on outbound flight
Processed
Electronic notification received: your order has been processed and tracking will be updated soon
Tendered to delivery service provider
SUBMITTED
PICKED UP
Available for delivery
Arrival at DHL eCommerce distribution center
En route to DHL eCommerce distribution center
Arrival at Destination Terminal
Delivered
Departure origin DHL eCommerce distribution center
Arrival destination DHL eCommerce distribution center
Electronic notification received: your order has been processed and tracking will be updated soon
Arrived at transit facility
Departed DHLeC Facility
Shipment arrived at destination country
Departed from Transit Facility
Processing at DHLeC Facility'
Processed at export facility