FIMS (FedEx International Mail Service) – A simple, economical solution for mailing items to international destinations. FedEx carries your consolidated mail shipment to a FedEx sort facility, and then the local postal authorities in the destination countries deliver the individual packages to final recipients.
FedEx International Mail Service provides an additional level of visibility to your economical international shipping, however this is not a tracking process. As FedEx hands your package off to a local postal authority, there can be a lag time of 2—5 days where your package is not visible. Not every country scans their packages or performs a full set of scans. FedEx is not responsible for packages once they have been handed off to the local postal authority.
When a package is shipped by FIMS, FedEx is responsible for shipping the package to your country and to your city. Once the package arrives in your city it is then handed off to your local post office where they handle the final steps of delivery. Essentially, FedEx is delivering the package to your post office and your post office will be the one to deliver the package. The entire process generally takes 10-28 days. Please note that International shipping does not guarantee tracking for every step of delivery, only delivery confirmation.
Enter FedEx International Mail Service (FIMS) air waybill number or postal ID number to gain visibility into your economical international shipping.
Find both air waybill and package level information as your shipments reach their destination.
FIMS provides complete FedEx control and tracking from pickup to mail center. Once the shipment has left the mail center, FedEx International MailService provides more visibility into the mail stream than ever before.
Shipments must be received and processed by the FedEx mail center before postal information will be available for your shipments. Up to 5 days may be required before shipments will be visible after they have been received by FedEx.
A shipment may show received, but not processed at the FedEx mail center. Up to 2 additional days may be required for the shipment to be processed and show as processed with associated postal information.
Shipments received by FedEx may be tracked from pickup to receipt at the mail center by entering the FedEx International Service Air Waybill number in the tracking page at fedex.com.
The most common cause of customs delay is commodity declarations. Commodity declarations can be misunderstood because they do not translate well into the language used at the destination postal administration. Additionally, the commodity declaration may not be simple, requiring extended review by postal inspectors.
One other common source of customs delay is a customs value declaration that does not seem reasonable for the commodity description.
You are advised to have the FIMS Team review your commodity declarations for appropriateness and postal efficiency. FedEx can make recommendations that may improve the efficiency of postal clearance for your shipments. Your FedEx sales executive can facilitate this review.
Received for processing – Consolidated mail shipment has been received at the FIMS mail processing center.
In process awaiting release – Mail is being sorted by country and processed at the FIMS mail processing center.
In transit to destination country – The package has left the FIMS mail processing center and is en route to the destination country.
Received by destination post – The package has been tendered to the destination country postal service.
Destination customs clearance underway – The package is being inspected and cleared by the destination country postal customs authority. (Note: Duties and Taxes may be assessed on the package during this process.)
Released by destination customs - The package has been cleared by the destination country postal customs.
Received at local postal facility – The package has reached the local postal facility and is ready for delivery.
Unable to deliver – The local postal carrier was unable to deliver the package (Note: The reason for non-delivery should be indicated on package when it is returned to the original sender).
Successful delivery – The package was successfully delivered to the final recipient. (Note: No signature proof of delivery is available with FIMS Mail View.)
At transit post mail acceptance office – The package has been tendered to an intermediary postal authority en route to its final destination. (Note: This only occurs when the destination country/entity is very small and lacks its own autonomous postal service.)
Dispatch transit post acceptance office - The package has left an intermediary postal authority and is en route for delivery to the final recipient.
Parcels app allows you to track the packages delivered by FedEx International MailService, as well as any packages sent from China, Hong Kong, Singapore, or bought on AliExpress, Joom, GearBest, BangGood, Taobao, eBay, JD.com, Shopee and other popular online stores.