Hermes is the UK's leading consumer delivery specialist handling more than 245 million parcels each year. Hermes provides a range of flexible and affordable delivery options to home, work, neighbour, safe place or ParcelShop that are convenient for the consumer and fit within their increasingly busy lifestyles.
myHermes.co.uk website is owned by Hermes UK. The website was launched in 2009 in response to increased demand for a convenient, flexible and affordable consumer delivery solution.
Use the 16 character parcel tracking code to track your parcel.
Hermes gives every parcel that travels through our network its own 16 character tracking code, whether it’s coming from your favorite retailer or a friend.
You’ll need to get your parcel’s tracking number from its sender – retailers usually send this to you by email with information about your delivery.
Just enter this number into the tracker, above.
Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey.
If your courier has tried to deliver your parcel they’ll leave a calling card that has an 8 digit number printed on it. Enter this number in the box above to get an update on your tracked postage.
Simply put the tracking number into the Tracking Number input box on the top of this page and click the red button with binoculars icon near search box.
The 16 digit tracking number should have been provided by your retailer or parcel sender. If you do not have a valid tracking number please contact the sender who will be able to provide you with this.
You can track an international parcel in exactly the same way you’d track a UK parcel. Simply put the 16-digit tracking number into the Tracking Number input box on the top of this page and click the red button with binoculars icon near search box.
Depending on your selected method at the time of booking, timings can vary. Our delivery methods range from 24 hour deliveries to up to 7 days for remote locations. We strive to meet the expected timescales so your parcel will be working its way to you for the expected delivery day. To see exactly where your parcel is, use the tracking above.
Your courier will make three attempts to deliver your parcel and or alternatively may leave your parcel in a safe place so that it is convenient for you.
If you would like to pass on a preferable delivery day, time or safe place to leave your parcel, please use myHermes web chat service and we'll be happy to pass the information on to the courier.
It may not always be possible for our couriers to meet exact dates or times however we will do our best to get your parcel to you as soon as possible.
I'd recommend using our online tracking service to get the latest update on your parcel's journey. All you need is the 16 digit barcode provided when you ordered the parcel.
Please allow up to 5 working days for your parcel to be delivered to a standard UK address. Deliveries to remote areas may take up to 7 working days (e.g. the Highlands, Islands of Scotland, Isle of Man, and Isle of Wight).
For myHermes parcel recipients, I'd recommend calling myHermes UK customer service team on 0330 333 6556.
You can track a parcel you’re returning in the same way as one you’re receiving. All you need to do is enter the 16 character parcel tracking code into the tracker. If you’re returning a parcel using a Print In-Store device, make a note of the long number underneath the printed label and enter it in the box above.
If you think that your parcel may be lost or have stopped in transit, please get in touch and we'll carry out an extensive investigation in Customer Services. If you ordered your parcel through a retailer who are using Hermes to deliver, the quickest way to locate your parcel is to contact your retailer directly using their Contact Us pages.
In the regrettable event that we cannot find your parcel, we'll guide you through our claims process step by step.
Just ask myHermes UK to divert your parcels to a neighbour or ask to leave them in a safe place so that they’ll be waiting for you when you get home.
Within the UK, Hermes operates a network of over 10,000 couriers and over 4,500 ParcelShops*. This multi-channel approach offers a convenient and hassle-free delivery experience and ensures that up to 95 per cent of our parcels are delivered first time.
Hermes works with a wide range of leading high street, catalogue and online retailers in the UK including Next Directory, ASOS, Tesco, John Lewis, Debenhams and Arcadia Group.
Hermes UK is owned by the German group Hermes Germany who is the largest independent home delivery specialist for business-to-consumer (B2C) and consumer-to-consumer (C2C) sectors in Germany.
Parcels is iOS and Android app, which will help you track shipments delivered by Hermes UK.