Estimated time of arrival for your item would depend on a couple of things. The first would be the type of delivery service chosen upon checkout of your order. The second factor would be where your delivery address would be. Please refer below for each area:
Metro Manila - 1 to 3 Working Days
Greater Metro Manila - 3 to 5 Working Days
Provincial Areas - 7 Working Days
The standard delivery time is between 9 AM to 10 PM. This means that there is no guarantee that a rider will be able to deliver your parcel at a specific time requested.
Ninja Van operates from Monday to Saturday excluding Public Holidays.
In the event that delivery fails, you will receive a message via email or SMS to reschedule your delivery. The soonest you may reschedule your delivery would be the next working day.
With the help of the Parcels app, you can find out the exact location of your parcel or shipments delivered by "Ninja Van Philippines" in a few seconds.