The easiest way is to enter tracking number you received from the seller or online shop into the tracking field above.
You can also click through to the official website of courier company and try to find information yourself, navigating new website each time you encounter unfamiliar tracking number, translating information to your native language and finding out which company delivers package to your door.
With ParcelsApp.com your package is automatically tracked with all relevant couriers and in most cases last mile tracking number if found and tracked all the way from the origin country to your door.
Delivery time varies by the origin country, courier and postal companies involved, and destination country transit.
Sending a package from one country to another is like a big adventure for your item! Let's break it down into easy steps:
The time all this takes can be different depending on a few things:
ParcelsApp.com accumulates statistics for most common types of packages and can estimate with 50-80% accuracy delivery timeframe for your packages given that last mile tracking number is provided by the origin carrier.
It's a common worry when your package seems to vanish into thin air - at least according to the tracking information. But fear not! There are several reasons why your tracking might not be updating, and most of them are perfectly normal.
Imagine your package on a long road trip. It's cruising down the highway, but there aren't any pit stops for miles. That's often what's happening when your tracking goes quiet. Your package is simply in transit between major checkpoints. This is especially true for international shipments or those covering vast distances. Your package might be sailing across an ocean or flying high above the clouds, far from any scanning devices.
Now, picture the post office during the holidays. It's bustling with activity, packages piled high, and workers rushing to keep up. During these peak times, like major shopping events or holidays, tracking updates can lag behind. Your package is still moving, but the sheer volume of shipments means it might not get scanned as frequently.
If your package is crossing borders, it might hit a pause button at customs. Think of customs as a strict bouncer at an exclusive club. They're checking every package carefully, which can take time. During this process, your tracking might not update for days or even weeks. Don't worry - this is normal for international shipments.
Sometimes, the issue isn't with your package at all, but with the tracking system itself. Like any technology, these systems can experience glitches. Your package might have been scanned, but that information is stuck in digital traffic, waiting to reach the tracking website you're refreshing every five minutes.
Weekends and holidays can create a tracking dead zone. Many shipping operations slow down or stop completely during these times. It's like your package is taking a little vacation too. Come Monday, you'll likely see a flurry of updates as everything gets moving again.
While a lack of updates is usually nothing to worry about, there are times when you might want to investigate further. If domestic shipments go dark for more than a week, or international ones for more than two weeks, it's worth reaching out to the shipping company. The same goes if the estimated delivery date has long passed with no sign of your package.
If you're concerned, don't hesitate to contact the shipping company. They have access to more detailed information and can often provide reassurance or actiong when needed. Remember, patience is key in the world of shipping. More often than not, your package is steadily making its way to you, even if the tracking doesn't reflect every step of its journey.
Finding out if your package is stuck in customs can be a bit tricky, but here are some steps you can take:
Common reasons for customs delays:
Remember: If your package is stuck in customs, it's usually not lost. It's just going through necessary checks and processes.
If you've confirmed your package is stuck in customs, you may need to:
Tip: Always keep your tracking number handy and don't hesitate to reach out to the shipping company for assistance. They're often your best resource for navigating customs issues.
Parcels 앱을 사용하면 우편 스위스에서 배송한 패키지 또는 발송물의 정확한 위치를 쉽게 찾을 수 있습니다.
| 상태 | 설명 |
|---|---|
| Arrival at border point in the destination country | The item is at the border point of the destination country and is being prepared for delivery. The item may have to be handed over to the customs authorities before delivery. |
| Arrival at Swiss border point | The item has arrived at the border point of the origin country and is being prepared for forwarding to the destination country. |
| Arrival at the collection/delivery point | Indicates the time after which the consignment is ready for collection at the post office or when a consignment was prepared for bulk delivery. |
| Arrived in transit country | The item has arrived in a transit country. |
| BLN has not been processed and will be deleted | Your electronic cash on delivery (BLN) consignment has not been processed and will be deleted. |
| Cancellation due to mis-scan | The mail carrier carried out a mis-scan and had to cancel the entry. |
| Collection attempt by mail carrier failed | The consignment was notified for collection. However the mail carrier was unable to collect the consignment as instructed. |
| Confirmation of receipt received | The confirmation of receipt has been received and recorded (signature image available). |
| Consignment has been sorted and forwarded | The item has either been sorted at one center for forwarding to another center or the item has been processed in a post office. |
| Consignment has been sorted for delivery | The item has been sorted at a center for forwarding to the destination. |
| Consignment has left the transit country | The consignment has left the transit country. |
| Consignment poste restante in post office and ready for collection | The item was addressed as poste restante and is awaiting collection at the post office. |
| Consignment returned to the recipient due to damage | The item is returned on account of damage. |
| Delivered by | The item has been delivered to the domicile by the relevant delivery organization (post office, distribution base). |
| Delivered pending confirmation of receipt | The item has been handed over to the recipient by the agreed means of delivery but the confirmation of receipt is still outstanding (signature image not yet available). |
| Delivered to the counter | The item has been delivered over the counter (post office counter, postal agency, PickPost point, etc.) |
| Delivered to the mailbox/letter box | The item was placed in the recipient’s letterbox (mail compartment). |
| Delivered via P.O. Box | The item has been delivered to a P.O. Box address |
| Delivery attempt | A delivery attempt was made. |
| Delivery attempt, address was invalid | A delivery attempt was made but the address was invalid. |
| Delivery attempt, consignment returned due to prohibited items | A delivery attempt was made, but the item is prohibited. |
| Delivery attempt, incorrect address | A delivery attempt was made, but the address is incorrect. |
| Delivery attempt, recipient is unknown | A delivery attempt was made, but the recipient is unknown. |
| Delivery attempt, undeliverable consignment | A delivery attempt was made. However, the item is undeliverable. |
| Delivery failed | A delivery may fail for a number of reasons. Depending on the case, the item will be held for several days at the post office before it is returned to the sender (see "Returned item") or redirected. The possible reasons for the consignment being returned can also be viewed under "Returned item". |
| Enquiry initiated | An enquiry has been initiated concerning the consignment. |
| Forwarding order initiated | The consignment has been forwarded on the basis of a forwarding order. |
| Handling of damaged packaging / clarification of address | A consignment is deemed to be damaged if the wrapping is defective, if there are reasons to suspect that the contents have been damaged or if the address is no longer visible. These consignments are handled by units of Post CH Ltd and prepared again for transport. The recipient of the item must usually evaluate the damage to the contents. |
| Held as per the recipient’s instructions | If you will not be at home for a lengthy period you can have your mail held at your post office. |
| Late arrival | The item is late in arriving. |
| Later delivery as per recipient’s instructions | The item will be delivered later, in accordance with the recipient’s instructions. |
| Misdirected | Consignments may be misdirected if, for instance, the postcode is incorrect. Consignments are forwarded to the correct destination. This does not necessarily result in a delay but may do so. |
| Notified for collection (collection note) | A delivery attempt has been made but the recipient was not present. Recipient notified of the item’s arrival via collection note. |
| Notified in P.O. Box for collection at the counter | Notification of a consignment with P.O. Box delivery, which can be handed out in return for a signature or in person only, was placed in the recipient’s P.O. Box for collection at the counter. |
| Passed to field branch | The item has been handed to the field branch. |
| Payment made and confirmed | The payment has been made and confirmed electronically. |
| Payment pending, not yet confirmed | The payment has been initiated but has not yet been confirmed electronically. |
| Postal customs clearance is complete | Postal customs clearance has been completed. |
| Postal customs clearance process under way | The consignment is being cleared through customs. |
| Processing of your electronic cash on delivery (BLN) still pending | Your electronic cash on delivery consignment (BLN) is still being processed. |
| Registered item (R) was returned in accordance with the sender’s instructions | The item was returned by means of the service specified by the sender. |
| Registration of consignment by the sender (data delivery) | The sender has generated a consignment number for the item and transferred the data electronically to Swiss Post. The item has not usually been handed over to Swiss Post at this point. |
| Released by Swiss customs | The postal customs clearance process in Switzerland is complete, and the consignment will be handed over for domestic delivery. |
| Retention period has been extended by recipient | The item has been notified to the recipient for collection (see event "Notified for collection") and the retention period has been extended by the recipient. |
| Return delivery of court document because non-deliverable | Return delivery at counter: A legal document which cannot be delivered is returned to the sender at the counter.Return delivery to P.O. Box: A legal document which cannot be delivered is returned to the sender via the P.O. Box.Return delivery at domicile: A legal document which cannot be delivered is returned to the sender at his/her home. |
| Return with instructions | The item has been returned by A or B Mail at the request of the sender. From this event, no further information is available in Track & Trace. The reasons for return are the same as those listed under Returned item. |
| Returned item | Because the item could not be delivered (e.g. letter box not labelled) or was undeliverable, it was returned.The following reasons may apply to an item being returned:Company no longer in business - The company to which the consignment is addressed no longer exists.Deceased - The addressee is deceased.Delivery refused - The recipient has refused to accept the item.Direct return as per sender’s instructions - The sender stated that the item should be returned immediately if delivery is unsuccessful.Letterbox / P.O. Box no longer emptied - The consignment has been returned because the letterbox / P.O. Box has not been emptied for an extended period.Military service (for BU) - The consignment has been returned because the recipient is currently doing military service.Moved, forwarding period expired - The recipient has moved, and his/her forwarding instructions have expired (usually the case after one year).New address poste restante (for BU and legal documents) - The consignment has been returned because there is a forwarding order to a poste restante address.New address abroad (for DD (debt collection documents), GU (court documents) and BLN (electronic cash on delivery) - The consignment has been returned because there is a forwarding order to an address abroad.New address outside debt collection district (for BU) - The consignment has been returned because the recipient no longer resides in the debt collection district.Not collected - Notification was left with the recipient to collect the item from the post office, but he/she had not done so by the time the deadline expired.Poste restante instructions - A poste restante instruction exists, the duration of which either exceeds the statutory time limit of 7 days for BU/legal documents or lasts longer than 2 months for remaining consignments In these cases, the consignment will be returned directly to the senderRecipient not found at address provided - The recipient’s address is unknown or the addressed person could not be found at the address provided. New recipient address unknown.Returned by recipient - Consignment has been placed in the postal letterbox marked "Refused". |
| Revocation | Because recipients are unable to check the items immediately upon delivery with "postal delivery list", they can call on a right to revoke the completed delivery. A revocation must always refer to a specific consignment number and must be implemented the same day. |
| The consignment has been collected from the customer | The consignment was collected directly from the customer by Swiss Post. |
| The consignment has left the Swiss border point | The item has left the origin country and is en route to the destination country. |
| The recipient has initiated an order | Forwarding Second attempted delivery Single authorization Extend storage period |
| The recipient has refused delivery | The recipient has refused delivery. |
| Time at which your consignment was mailed | This status shows when your consignment was mailed. It also shows the post office from which it was mailed. |
| Transport stage through Switzerland | The item has crossed through Switzerland (transit item). |
by tisunov