Asendia is an alliance between two equal partners, La Poste and Swiss Post. These two seasoned postal operators have united to become the world's leading service provider for international mail and parcel business. As a global mail and parcel solutions company, Asendia will combine the expertise and networks of these two partners and bring into play our comprehensive know-how for mail, catalogs, press and small parcels.
Asendia expedites international packages within the U.S. and then hands off to local carriers in the destination country for final mile delivery. Sometimes packages are handed off to carrier partners (i.e. USPS, Swiss Post, La Poste) before being sent to the destination country.
Asendia Priority Tracked is a fully tracked service that provides delivery confirmation. This is available to 45 countries.
Asendia Priority Airmail is a partially tracked service and does not provide delivery confirmation.
Tracking for Asendia Priority Tracked shipments can be found on our public tracking page and on Asendia’s website. Read below on how to track Asendia shipments.
Asendia sorts packages at their international service centers in the U.S. and then forwards to the destination country. This means packages are handled by different carriers along the shipment’s journey. Once in the destination country, the packages are handed off to the local postal authority for the final delivery to your recipient.
Recently, we’ve noticed delays in Asendia’s tracking updates at the hand-off to the destination country’s postal authority. Updates from the local postal carrier are not being shared with Asendia in a timely manner, resulting in a lack of updates both on Asendia’s tracking page and Chit Chats’ tracking page. We understand that this may cause some confusion and wanted to advise that we are working with Asendia to find a solution. Rest assured this is not affecting delivery or last mile tracking with the local postal carrier as shipments are being delivered.
Asendia offers a variety of e-PAQ services tailored to online retailers' needs, providing options such as low-cost delivery, tracking, and fast shipping to key e-commerce destinations. The e-PAQ Plus service is a budget-friendly solution that includes tracking for additional peace of mind. With e-PAQ Select, customers enjoy a faster, fully tracked parcel service suitable for many of the world's major e-commerce destinations. The e-PAQ Elite service provides the fastest and most comprehensive delivery experience in Asendia's e-commerce range. Regardless of the chosen service, all e-PAQ deliveries are automatically carbon neutral, reflecting Asendia's commitment to sustainability.
To find the latest tracking updates for Asendia Priority Tracked shipments enter the secondary tracking number from Asendia’s page on:
Asendia offers their customers a wide range of tracking options and some services are not tracked.
Please check with your retailer to find out which service is used by them. If the service is tracked, ask the retailer to provide you with a tracking number.