Fedex

FedEx

American courier company

1 (800) 463-33-39 www.fedex.com

FedEx Tracking

Fedex

FedEx Express (formerly Federal Express) invented express distribution and remains the industry's global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories. FedEx Express is the world's largest express transportation company, providing fast and reliable services for more than 3.9 million shipments each business day.

You can use tracking to check the status of your shipment at any time during and within 90 days after delivery.

Signature proof of delivery is available for up to 18 months for FedEx Express and FedEx Ground shipments and 2 years for FedEx Freight shipments. This includes the signature image and associated shipment information.

Our guide covers the basics of finding the tracking number, where to track packages, and understanding status updates.

FedEx Tracking

Enter your FedEx tracking number, track by reference, obtain proof of delivery, or TCN. Track FedEx Express, Ground, Freight, and Custom Critical.

Track the way that you want. Need the status of your shipment or a proof of delivery? Enter your tracking number number above.

Enter Tracking number to get your shipment status and obtain a proof of delivery.

  • Track in near real time without logging in
  • Get an update in one click on the homepage
  • Save your shipments for quick updates in near real time in our custom mobile app
  • See all your shipments on one clear interface
  • Create nicknames for your shipments

Track FedEx by Tracking Number

The entire tracking process is based on the FedEx tracking number. The tracking number is a unique code where all the shipment details are encrypted. Each parcel is assigned a unique number, which is provided when you ship a package at a retail location, or after making an eCommerce purchase.

FedEx assigns a 12-digit number, but there are also, 10-digit, 15-digit, 20-digit, and 22-digit numbers. Mostly, FedEx tracking numbers contain no letters.

Usually, your tracking number is printed on your shipping label, and will be automatically sent to you via email when you complete an eCommerce purchase, or will be provided when you ship a package at any FedEx location.

Need the status of your shipment? Enter your tracking number above and click Track Package.

Where is my package? Enter your FedEx tracking number, track by reference, obtain proof of delivery, or TCN. Track FedEx Express, Ground, Freight, and Custom Critical.

FedEx Tracking from China

Enter a FedEx tracking or Door Tag number into search field above, our service will get your package data from multiple Chinese delivery companies and will show your package status while it's traveling through China as well as when it arrives into your country.

FedEx Tracking from Hong Kong

Expecting FedEx package from Hong Kong? Tracking FedEx shipment from Hong Kong SAR, China has never been easier. If you prefer to you can track directly with fedex.com. Or you can try our simple tracking service without need to understand and find your way to package tracking on FedEx, USPS, UPS, etc. websites.

FedEx Tracking US Ground?

Track your shipment online, enter the 12-digit tracking number click on 'Track Package' to follow the progress of your shipment.

FedEx Tracking from US to Canada

You can check the status of your shipments 24/7 without having to call FedEx customer service. Just enter your FedEx tracking number into search field above.

FedEx Smartpost Returns Tracking

Track FedEx Smartpost Return by using our tracking service at parcelsapp.com or in our iOS/Android apps. Locate FedEx Smartpost Returns tracking number (it's usually all digits like 02394653084833154920), enter it into package search field above and click Track Package.

The FedEx Return tracking number contains 20 digits, starting with “023” for Intelligent Mail package barcode (IMpb) barcodes or “58” for non-IMpb barcodes

FedEx Tracking from US to UK, India, Mexico

Tracking FedEx packages from US is no different from tracking within US. Process is simple, you locate your tracking number in the email shipment confirmation, on your FedEx receipt or on the online store's order page and enter it into package search field above.

What Numbers Can I Track?

You can enter any FedEx Express®, FedEx Express® Freight, FedEx Ground®, FedEx Home Delivery®, FedEx SmartPost®, FedEx Freight®, or FedEx Custom Critical® tracking numbers.

Track by Door Tag number. Door tag numbers start with the letters "DT" followed by 12 numbers. If entering more than one door tag number, click on the underlined tracking number to get more details. You can enter any combination of up to 30 door tag tracking numbers at a time. Please ensure that you enter only one door tag per line.

FedEx Door Tag Tracking in USA, Canada

Received a FedEx door tag? Here's what you need to know. Find out why you received a door tag, next steps to get your packages, and how to take control of your future home deliveries.

The FedEx Express/Ground door tag provides you with instructions on how to retrieve your package.

Package(s) not delivered. Your package(s) can be picked up at the FedEx location listed on the back of the door tag, after the time noted. To confirm availability or make other pickup and delivery arrangements, please call 1.800.GoFedEx 1.800.463.3339. Please bring the door tag as well as a government-issued photo identification that includes the recipient’s address.

Delivery attempts. If this box is checked, FedEx will re-attempt delivery the next business day unless you make other arrangements.

Delivery requirements. If a signature is requested and the orange box is checked, you may sign your name here and we'll leave your package(s). If the Be present for delivery box is checked, then the steps required for a successful delivery will be outlined.

Door Tag Number. The door tag number starts with a DT followed by 12 numbers and can be used to track your package(s).

Package(s) delivered. This indicates that your package was delivered and where it was placed to minimize theft or damage (e.g., the front door or with a neighbour).

FedEx International Economy Tracking

FedEx International Economy includes easy online shipment tracking, enter the 12-digit tracking number shown on your FedEx International Air Waybill.

FedEx International Economy allows you to ship packages economically to Canada, Mexico and Puerto Rico typically in 2 to 3 business days and to more than 215 countries and territories in 2 to 5 business days. You can import from more than 90 countries and territories, too.

FedEx Tracking Number Lookup

Lookup your FedEx tracking number anytime by entering 12 digit number into package search field on top of this page and hitting Track Package button.

Why didn’t the FedEx Express courier leave my package?

Your package wasn’t left for one of the following reasons:

  • A signature is required
  • Import duties and taxes need to be collected
  • The package contains dangerous goods
  • Security reasons or restrictions

Why was I left a door tag?

You were left a door tag to notify you that FedEX either successfully delivered your package and where it was placed or that FedEX attempted delivery of your package, but could not leave it for the reason(s) specified.

How can I track my package by door tag number?

The door tag number on the front of the door tag is associated with your FedEx tracking number. You can track your package in the following ways using the door tag number:

Enter your door tag number into search field above (i.e., DT999999999999).

Why was my package taken to a FedEx location?

If a delivery requires a signature and you are not home, FedEX may deliver your package to a nearby Walgreens store, FedEx Office or other FedEx location. You can stop by the location listed on your door tag to pick up your package on your schedule, as early as the same day.

What is FedEx SmartPost?

With SmartPost, FedEx carries packages through its network of warehouse and truck beds. But instead of dropping packages on customers’ porches, FedEx merely drops them at the local post office. USPS carries SmartPost parcels for the final leg of their journey, known as the “last mile.”

With SmartPost, FedEx delivers parcels to the post office nearest their final destination. Then, usually the next day, USPS delivers them to customers.

With FedEx’s SmartPost the package is taken to the closest USPS regional hub – that makes the UPS SurePost delivery slightly faster than FedEx’s SmartPost.

FedEx SmartPost has a 98% on-time delivery for packages that arrive at the proper hubs, where they are handed off to the USPS or other appropriate final delivery services.

Each day USPS will get a pallet from FedEx, shrink wrapped with one large barcode. This barcode transfers all the information to USPS system.

The resulting service is less expensive than FedEx Ground but generally takes two to four days longer. It includes tracking information but doesn't have a guarantee of service

FedEx SmartPost Tracking USPS

FedEx does not supply USPS with their end of the tracking and so usually you know nothing about the package until it is handed off to your delivering Post Office.

But with ParcelsApp.com tracking service you can track FedEx SmartPost package end-to-end, including both legs of the journey, when package travels with FedEx and then with USPS.

Enter your FedEx SmartPost tracking number into tracking field above to get USPS tracking number and find complete journey of your package.

How do I track a FedEx SmartPost from USPS?

FedEx SmartPost tracking numbers usually look like 9261299991099834284833 or 9274899991099835941441, i.e. start with "92612" or "92748". So original FedEx tracking number will be starting with 612/748, and all you have to do to get USPS tracking number is prefix FedEx number with 92.

How long does FedEx SmartPost take?

You should plan for two to five days more than standard FedEx Ground shipping, which in some cases could double transit times. (It’s worth noting that this is a longer delay than from UPS SurePost, a similar hybrid service from FedEx’s primary competitor.)

Does FedEx deliver with USPS

SmartPost typically utilizes USPS service for the last leg of deliveries — but not always. In some cases, when FedEx is already near a package’s destination and the delivery would be easy and efficient, FedEx drivers deliver parcels themselves. But the majority of SmartPost packages move through USPS trucks.

FedEx SmartPost vs. Ground & Home Delivery

– FedEx Ground is a service that averages roughly 2.5 days of transit time within the U.S., and is applicable when shipping to commercial locations.

– FedEx Home Delivery is a service that averages roughly 2.5 days of transit time within the U.S., and is applicable when shipping to residences.

– FedEx SmartPost is a service that averages roughly 4 days of transit time within the U.S., and can be used to ship to both commercial locations and residences.

So, how fast is FedEx SmartPost? Based on our experience, it takes, on average, about 1.5 days longer for SmartPost packages to arrive compared to Ground and Home Delivery.

FedEx SmartPost Return Tracking

With FedEx SmartPost Returns, you’ll get a cost-effective, reliable solution that utilizes the strength of the FedEx network and all public access points of the U.S. Postal Service® (USPS).

A prepaid USPS-integrated return shipping label included in the outgoing package. So in case you want to return your purchase, just mail it out using prepaid USPS return shipping label and use return label tracking number to track your return.

As long as you know what to expect, you may not mind waiting a few extra days for a package that isn’t time-sensitive. And since SmartPost offers unified tracking with FedEx, you can track your packages throughout each leg of the journey.

FedEx Track by Reference

Goto fedex.com and enter reference number. The reference number should be the one that was entered by the sender using automation shipping tools. If you do not have the reference number, contact the shipper to obtain the reference number or use the tracking number to track instead.

FedEx Express Tracking

Stay up to date on your shipments with our unique FedEx tracking solution which combines data from multiple sources when your package travels from abroad to United States.

FedEx Ground Tracking

Keep up with your package shipped by FedEx Ground as it travels from point to point until your destination.

FedEx Ground is a package shipping company that is a subsidiary of the FedEx Corporation. FedEx Ground now provides 1-5 day delivery of small packages to 50 US states and Canada.

How Long Does It Take for FedEx to Update Tracking?

Packages are scanned and tracking information updated in real-time at every step as they arrive and leave the different FedEx facilities. Sometimes, it may take up 24 hours after the shipping label has been generated to have your tracking information updated.

If package is coming form China, you will often see only single status "Shipment information sent to FedEx" for several days. Yun Express for example transports packages (for certain delivery methods) from China to USA and hands them over to FedEx.

What to do when FedEx tracking isn’t updating?

You are advised to wait for 24 hours for FedEx to update your tracking information. Sometimes, there may be delays before your package is picked up by the courier or it may be picked up, but yet to be scanned by the driver.

If your FedEx tracking information is not up to date after 24 hours, consider reaching out to FedEx customer support to know what is happening and resolve any concerns.

What Happens if My Package Doesn’t Arrive?

FedEx is reputed for its promise to keep customers happy and satisfied with accurate delivery times. But sometimes the unexpected happens, and your package may not arrive as scheduled due to unavoidable circumstances.

If your package hasn't arrived, and you have not received any updates concerning the delay, you must take the necessary steps to report the issue with the courier within 24 hours. Here is what you should do if your package doesn't arrive.

  • Wait for 24 hours after the delivery date
  • Report the issue to FedEx or Easyship, so that they can perform a package search
  • If your package is found, FedEx will reroute the package to you and notify the shipper once delivery is done.
  • If the package you have been tracking with FedEx SmartPost, FedEx ground, or any other FedEx service goes missing, FedEx will send a letter through fax, email, or post to the shipper for damage/loss claim.
  • You will then be asked to forward documents that FedEx will use to determine the value of your shipment including purchase order, invoice, or proof of mailing.
  • If the claim falls within the carrier's guidelines and terms of service, FedEx will pay you the loss claim, either by replacement or refunding you the purchase cost; otherwise, FedEx will contact you to let you know their stand on the same.

What is a FedEx Air Waybill (AWB)?

An AWB or Air Waybill is more commonly known as your FedEx shipping label. This is usually generated on FedEx.com and contains all of the package information as well as its barcoding and the 12 digit number used to track your shipment on its journey.

FedEx Shipping Options

FedEx offers a variety of shipping services and rates to their customers. They have rates for envelopes and packages, freight, expedited and extra care, air and ocean freight forwarding. They have standard, and priority rates available for same day, overnight, and 2-day delivery, as well as ground, home delivery, smart post, International, and express saver options. They also provide specialty shipping for perishable goods, hazardous materials, and dangerous goods.

FedEx Trade Networks offers international air freight-forwarding services connecting all major global markets: inbound and outbound, intercontinental and interregional.

FedEx Trade Networks gives you the benefit of regional gateway options, multiple daily air carrier schedules, contracts with multiple carriers and access to the world's largest air cargo carrier, FedEx Express.

FedEx Trade Networks also offers ocean freight-forwarding solutions via FedEx International Direct Economy Ocean and FedEx International Direct Priority Ocean.

FedEx Tracking FAQ

I'm expecting a FedEx shipment, when will it arrive?

Track the status of your shipment on parcelsapp.com using your tracking number and look for the estimated delivery date. FedEx are unable to specify an exact delivery time. Typically deliveries occur during normal business hours and depends on the service selected.

If you do not have your tracking number, contact the shipper to obtain the tracking number. Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper.

My package was supposed to be here, but it has not arrived. What can I do?

A good first step is to track the status of your package using your FedEx tracking number. The tracking number enables us to provide you with your package's most up-to-date tracking information. If the tracking results do not answer your question, your next step can be to contact FedEx for further assistance.

I tracked my shipment, and there haven't been updates on it in more than a day. What should I do?

Shipments in the FedEx system receive updates at various points between pickup and delivery. It is not unusual for a shipment to go more than 24 hours without an update while in transit.

I tracked my shipment, and it appears there is a customs or clearance delay. What should I do?

Customs and clearance delays occur for a variety of reasons.Clearance delay information is available from the detailed tracking page, in general this would include the reason for the delay and recommended action. If additional information is required from the shipper or recipient, FedEx will attempt to contact them.

I tracked my shipment, and there are no scans. What should I do?

If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct. If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please call FedEx Customer Service.

When I first tracked the shipment, it had an estimated delivery date, and now there isn't one. What does this mean?

FedEx is able to provide the estimated delivery date information for many of our shipments. But when the shipment encounters a delay or an exception in handling, FedEx may not be able to accurately state when we expect the shipment to be delivered. Also if the package had not been delivered by the commitment date/time, then that info would be removed from the display.

What does the FedEx status "exception" mean?

The status exception means that an unexpected event is preventing delivery of your package. Some examples of status exceptions include a customs delay, no one to accept delivery of your package, holiday, missing documentation, etc. For more information about the status of your package, please call 1.800.GoFedEx 1.800.463.3339

What does the FedEx status "In Transit" mean?

If the tracking status of your shipment is “In Transit”, it means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft of truck; it may be at a FedEx facility. For more information about the status of your package, please call 1.800.GoFedEx 1.800.463.3339.

Why is FedEx requesting a signature to release my package?

The shipper of your package may require a signature on your package, which means that it won’t be left without an in-person signature. Generally, the shipper will require a signature because of the package value and to protect your merchandise. In some instances, a signature may be required by someone at the delivery address who is 19 years or older and government-issued photo identification will be required.

If you won’t be available at the time of delivery, your shipment may be eligible for another delivery attempt before it’s held at a FedEx location for five business days, and then returned to the shipper.

Please contact the shipper of your package to locate your tracking number. Once you have your tracking number, you can track your package and manage your delivery options.

What happens if FedEx delivers to the wrong address?

Sometimes, your package can be delivered to a neighbor via indirect delivery. In that case, you should find a note on your door or FedEx website notifying you of the address to which your package was delivered.

Your package can also be misdelivered to another location due to a miswritten address on the shipping label. Contact your local FedEx office, explain the situation, provide them with your FedEx tracking number, and they will do their best to resolve the issue.

Why is my FedEx package stuck in transit?

Customs clearance delays or further checks in one of the FedEx's depots are some of the reasons that can make your package to be stuck in transit. In most cases, the package is cleared and released to continue in transit.

How long does FedEx take to clear customs?

There is no one-size-fits-all period when it comes to FedEx customs clearance as this depends on the type of package being shipped and how the goods have been shipped. But in most cases, it takes 1-3 days to clear customs.

Track FedEx package without tracking number

If you don't have access to a tracking number you can track your shipments online by the reference number assigned to your shipment. You can also use FedEx InSight®to track packages without a tracking number. FedEx InSight® is a value-added service that can provide eligible customers with a new level of visibility.

FedEx Customer Service and Phone Numbers

If you need help tracking the status of your orders or shipments via email, call U.S. Customer Support at 1.800. 463.3339.

Detailed list of customer service phone numbers by country can be found at https://www.fedex.com/en-us/customer-support/contact-us.html

About FedEx

FedEx is an American corporation which provides a multinational delivery service. Founded in 1971, this courier company was initially called Federal Express until the year 2000. It was at this time that the name changed to FedEx. They are headquartered in Memphis, Tennessee, and provide their services worldwide. A fun fact in regard to their FedEx logo is the hidden arrow. The arrow is hidden in plain sight, yet hard to miss once you have seen it.

The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

With the help of the Parcels app, you can find out the exact location of your parcel or shipments delivered by "FedEx" in a few seconds.

Download Parcels app for iPhone or Android to always know where your packages are, and get Push notifications when package tracking changes.

FedEx tracking statuses

Status Description
Shipment information sent to U.S. Postal Service USPS was notified about incoming package
In transit to U.S. Postal Service Truck is hauling pallet of packages to USPS local post office
In transit to local Post Office - Allow two to three additional days for delivery
Accepted by U.S. Postal Service USPS is now in possesion of your SmartPost package
At local FedEx facility Being processed in FedEx sorting center
Package delivered by U.S. Postal Service to addressee SmartPost package was delivered to addressee by USPS
Scheduled for delivery next business day
Alternate delivery requested
Arrived at FedEx location
Customer not available or business closed
On FedEx vehicle for delivery
In transit
Departed FedEx location
Recipient unknown - Unable to deliver shipment - Returning to shipper
Barcode label unreadable and replaced
Picked up
Shipment information sent to FedEx
Tendered at FedEx location
Package received after final location pickup has occurred. Scheduled for pickup next business day.

by tisunov