Borderfree is well known to international shoppers, as it provides many US shops and websites to sell their wares worldwide. They provide the shopping cart software, payment processing and shipping for overseas and international packages for many of the most popular American shopping internet sites.
Many USA shops/online retailers (like Macy's, Old Navy, Nordstrom, Target, Ralph Lauren, LL.Bean) are now allowing people to buy from all over the world. They use a third party mail forwarding company Borderfree to handle all their international orders.
In order to track your package via Borderfree you will need the email address that you used when you did your shopping and your Borderfree order number (starts with E4X), you can find your order number in the shipment confirmation email that you will have received from Borderfree, alternatively the order number can be obtained from the merchant your shopped with.
In order to track your package you can enter your Borderfree order number on this page and after prompt enter your e-mail address. Once you have done this you will be given a status update of your package.
Shipments to Canada from Borderfree are handled by Canada Post. Borderfree, Inc. is an approved CREDITS participant with the Canada Border Services Agency (CBSA).
In addition to Canada Post, Borderfree ships to Canada using express service DHL Express.
If your order has shipped you can track it here.
The email with your tracking number is the third email you'll receive on your order.
Delivery times vary depending on the Borderfree store you are purchasing from, the shipping address on the order, and the available shipping options. At checkout, you will see an estimated delivery timeframe for each available shipping option before you submit your order.
Borderfree tracking number looks like E4X001072830429 and you need to enter your e-mail address in order to access enhanced order tracking information and package tracking number, which our system will track with all necessary delivery companies serving your country.
When partial shipments arrive or an order is shipped in multiple packages, Borderfree identifies the contents and performs a partial charge against the international customer's credit card for the amount of the items being shipped, the duties and taxes associated with those items, and the shipping and handling amount for that package. Funds are captured from consumers once parcels are shipped, and only for pro-rated amounts based on the value of a single parcel in the case of a partially shipped order or split shipment. Additionally, Borderfree guarantees its foreign exchange rates in pre-order scenarios.
You will receive separate tracking number for each shipped package from your order.
Borderfree contracts with third-party hub facilities in Lockbourne, Ohio, Romulus, Michigan, Franklin Park, Illinois, Fort Worth, Texas and a Canadian facility located in Etobicoke, Ontario where they receive inbound parcels from customers and process them for export and international delivery. They intend to contract with additional hub facilities to support the growing scale of their business. Borderfree logistics platform provides significant advantages to their customers.
Borderfree customers are U.S.-based retailers, department stores, apparel brands and lifestyle brands selling a variety of physical goods online including apparel, handbags, jewelry, sporting goods, home décor, and toys.
The following is a representative list of Borderfree customers by category:
Borderfree, Inc. serves as an intermediary ecommerce service between buyers and sellers worldwide. The Company's services include multi-currency pricing and payment processing, landed-cost calculation, customs clearance and brokerage, global logistics orchestration, international fraud management, and customer-experience parity.
It operates a proprietary technology and services platform that enables retailers in the United States to transact with consumers in approximately 100 countries and territories worldwide.
The company’s customers include retailers, department stores, apparel brands, and lifestyle brands that sell a range of physical goods online, including apparel, handbags, jewelry, sporting goods, home decor, and toys.
Borderfree was formerly known as FiftyOne and changed its name to Borderfree in 2013. It was founded in 1999 and is headquartered in New York, United States. Borderfree was acquired by Pitney Bowes for $395 million in 2015.
At Borderfree, they believe that shopping from other countries should be fun and exciting—not a complicated hassle. It should be easy to discover all the international stores that ship to you, from everyday essentials to ultimate luxury. They know that buying directly from the source guarantees the newest and most authentic products. That you shouldn’t have to scour the internet to find a deal for your favorite stores. And that you deserve the convenience of secure checkout in your local currency and language.