Simply put the tracking number in to the Tracking Number input box on the top of this page and click the red button with binoculars icon near search box.
The 16 digit tracking number should have been provided by your retailer or parcel sender. If you do not have a valid tracking number please contact the sender who will be able to provide you with this.
Depending on your selected method at the time of booking, timings can vary. Our delivery methods range from 24 hour deliveries to up to 7 days for remote locations. We strive to meet the expected timescales so your parcel will be working its way to you for the expected delivery day. To see exactly where your parcel is, use the tracking above.
Your courier will make three attempts to deliver your parcel and or alternatively may leave your parcel in a safe place so that it is convenient for you.
If you would like to pass on a preferable delivery day, time or safe place to leave your parcel, please use myHermes web chat service and we'll be happy to pass the information on to the courier.
It may not always be possible for our couriers to meet exact dates or times however we will do our best to get your parcel to you as soon as possible.
I'd recommend using our online tracking service to get the latest update on your parcel's journey. All you need is the 16 digit barcode provided when you ordered the parcel.
Please allow up to 5 working days for your parcel to be delivered to a standard UK address. Deliveries to remote areas may take up to 7 working days (e.g. the Highlands, Islands of Scotland, Isle of Man, and Isle of Wight).
For myHermes parcel recipients, I'd recommend calling myHermes UK customer service team on 0330 333 6556.
If you think that your parcel may be lost or have stopped in transit, please get in touch and we'll carry out an extensive investigation in Customer Services. If you ordered your parcel through a retailer who are using Hermes to deliver, the quickest way to locate your parcel is to contact your retailer directly using their Contact Us pages.
In the regrettable event that we cannot find your parcel, we'll guide you through our claims process step by step.
Just ask myHermes UK to divert your parcels to a neighbour or ask to leave them in a safe place so that they’ll be waiting for you when you get home.
Parcels app allows you to track the packages delivered by myHermes UK, as well as any packages sent from China, Hong Kong, Singapore, or bought on AliExpress, Joom, GearBest, BangGood, Taobao, eBay, JD.com, Shopee and other popular online stores.