Why is my parcel not tracking?

A tracking number can exist before the parcel starts moving. A seller may create the shipping label first and give the parcel to the delivery company later. Until the first scan, the tracking page may say that the number cannot be found or that only the label has been created.

First, check these simple things:

• Use the tracking number from the shipping email or order page, not the order number.
• Copy the whole number exactly. Check letters, numbers, spaces, and any repeated characters instead of guessing what they should be.
• If the label was just created, check again after the seller's stated handling time.
• If there is still no first scan, ask the seller whether the parcel has actually been handed to the delivery company.

Some shipping services do not provide updates for every part of the trip. The seller or delivery company can confirm what level of tracking was included.

A gap in tracking does not prove that the parcel is lost or sitting still. Parcels are normally scanned at selected points, not every moment. There may be no new scan while a parcel travels a long distance, waits for the next trip, passes between two delivery companies, or goes through a border check.

Look at the estimated delivery date as well as the last scan. If the date has not passed and there is no message asking you to act, check again later. If the date has passed, or the tracking page says that information or payment is needed, follow the instructions on the delivery company's official website.

Our Tracking Status Guide can help you understand the exact words in the latest update.

An international parcel may be passed to a local delivery company. That company may keep the original number or give the parcel a new one. Check the full tracking history for a new number, then try both numbers on the official websites of the original and local delivery companies.

If neither number works, ask the seller which company has the parcel now.

Tracking updates can reach different services at different times. One service may also show a local delivery partner that another service has not shown yet.

ParcelsApp collects updates from delivery companies, but it cannot create a scan that the company has not recorded. Check both pages. Use the delivery company's official website when you need to change a delivery, send documents, pay a charge, or report a missing parcel.

1. If there has never been a scan, contact the seller first. Ask them to confirm the number and the date the parcel was handed over.
2. If the delivery company has the parcel, check its official tracking page for a delay message or a request for action.
3. If the estimated delivery date has passed, contact the delivery company and the seller. The seller may need to ask the company to search for the parcel.

Keep the tracking number, order number, shipping date, delivery address, and a screenshot of the latest update ready. Each delivery company has its own time limit for searching for a parcel or paying for a loss, so use the timing shown on its official help page.

Unexpected delivery messages can be fake. Do not use a payment link or phone number from a message you do not trust. Open the shop account you ordered from or type the delivery company's official website address yourself. Enter the tracking number there and check whether the same request appears.

If the official tracking page does not show the request, contact the seller or delivery company through its official help page.

It could be, but a tracking gap alone is not proof. Look for a clear border or customs message in the tracking history. If you see one, read our simple guide to a package held in customs.