Shopee Xpress is an integrated logistics service by Shopee. It aims to deliver your items in the fastest time possible. Delivery time may vary from 1-3 business days. Shopee Xpress operates seven days a week from 9AM - 6PM (excluding selected holidays).
Since it is one of Shopee’s supported Logistics partner, you can easily keep track of your order directly via app, website or on the Shopee Xpress tracking site. Shopee Guarantee also applies with orders from Shopee Xpress.
Shopee Xpress is integrated within the Shopee platform. Item/s may be sourced from different places, delivery time may vary from 1-3 business days.
You can easily keep track of your order directly via our mobile app or website.
Delivery partners are advised to wait for a maximum of 15 minutes upon arrival at the delivery location. Shopee Xpress will attempt to deliver your order for up to 2 times only.
If you will not be available to receive your order, you may assign someone to receive the parcel on your behalf. Your representative must be provided with an authorization letter to receive the package, especially if it is prepaid.
Opening of parcels without cash payment is strictly prohibited. Our delivery partners will not turn over the package without receiving full payment first.
Details such as street number, barangay, correct zip code is incomplete which resulted to inaccurate location
Address does not match
Parcel address didn’t match current location of buyer
Buyer address can’t be located due to calamity driven factors, nationwide
Buyer not on location
Buyer not on the parcel address
No payment received (COD)
Buyer didn’t provide payment / parcel to be returned to rider - need to confirm with buyer if will resched delivery within SLA
Only to be used for parcels that were assigned to incorrect hub / out of serviceable area
Rider exceeded 7PM time which is the EOS of Finance team
Rider lost item
Rider delivered damaged item, buyer opened parcel real time
Rider was involved in accident, traffic violations and other life-threatening circumstances
Rejected by buyer
Buyer not interested with parcel
Buyer informs the rider to deliver outside SLA (after 3 days from AWB date)
Your parcel has been received by sorting center
The order has been successfully picked up.
Your parcel has arrived at destination hub
The order has been received at destination hub and ready for sorting
The order has been taken by the Courier
The order is on the way to the buyer.
Order has been delivered
The order has been successfully delivered.
With the help of the Parcels app, you can find out the exact location of your parcel or shipments delivered by "Shopee Express" in a few seconds.
|Your order has been created|
|Your parcel has arrived at sorting center|
|Your parcel is being transported to another station|
|Your parcel has arrived at destination hub|
|Courier is delivering your parcel|
|Your parcel has been delivered|
|Pesanan anda telah dijanakan|
|Parcel anda belum sampai di sorting center|
|Bungkusan anda sedang dihantar ke stesen lain|
|Parcel anda telah diterima oleh sorting center|
|Kurier sedang mengirimkan parcel anda|
|Pesanan telah terbuat|
|Paket sedang menuju sorting center|
|Paket telah diterima di sorting center|
|Paket sedang dikirim oleh Kurir|
|Your parcel is on-hold. On-hold reason: incomplete address. If any questions, please contact at 028805200|
|Shopee Express ได้รับคำขอจัดส่งพัสดุ|