Cainiao tracking help
Arrived at linehaul office
The parcel reached a long-distance transport hub that moves shipments between major regions or countries.
The phrase does not confirm the country, airport, customs stage, or local delivery company.
The short answer
What you need to know now
Do I need to do anything?
No action is indicatedWhere is the package now?
Long-distance transport networkWhat update should I wait for?
Most often: import or customs processing update.When should I check again?
If nothing changes after 3 full days, check the official tracking record and the delivery estimate shown by the store.Linehaul: The long-distance part of the journey between major transport hubs, before local delivery.
Observed in Parcels histories
What usually appeared next
Usually, another update appears after 11 hours . Sometimes it takes longer, but most parcels get another update within about 1 day 17 hours.
Historical pattern, not a forecast for this shipment
What usually appeared next
Import or customs processing update
The following saved event showed a border review, import check, or release step before onward transport.
Arrival in a destination or transit network
The parcel reached a hub in the destination country or an intermediate country.
Departure from the origin network
The shipment left an origin hub for the international transport leg.
Passed toward local delivery
The shipment was passed toward a company handling delivery in the destination area; the company is not identified by this phrase.
The phrase does not mean the same location on every route.
Import or customs processing update
3553 histories with a later eventArrival in a destination or transit network
1481 histories with a later eventImport or customs processing update
1724 histories with a later event18,804 histories with a later event · 12 Aug–8 Sep 2026 · observed share, not a forecast
Exact words from the carrier
How the carrier writes this status
Arrived at linehaul office
Parcels may show a translated message. We call wording official only when it matches the cited carrier source.
Useful later updates
What may change the answer
Cainiao uses the same displayed phrase over different underlying carrier notes and stages.
Actions supported by the source
What you can do now
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Read the events before and after this line separately instead of inferring one universal location.
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Wait for an explicit country, customs, or named-carrier event before contacting a destination carrier.
Limits of the status
What this status does not tell us
- The country, city, airport, customs state, and delivery readiness are not established.
- Cainiao histories show the phrase before flights, before customs, and before later local-carrier events.
In short: Linehaul office must not be rewritten as destination airport, customs, the recipient's city, or the local delivery company.
This page explains the carrier's published tracking wording. It is not a delivery guarantee and does not establish liability, compensation, or a required action unless the cited carrier source says so.
Need the current shipment record?
Track the package separately
This guide explains a status phrase. The tracking page shows the actual timeline supplied for your shipment.