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Parcels Tracking Status Guide

Cainiao tracking help

Arrived at linehaul office

Official phrase matched Source checked 26 Aug 2026

Cainiao has recorded arrival at a processing point in the long-distance transport network. That is the narrowest meaning consistently supported by its own tracking histories.

The short answer

What you need to know now

Do I need to do anything?

Cainiao's displayed phrase does not state that the recipient must act.

Where is the package now?

The event identifies a processing point in the long-distance transport network. It does not identify the company that will deliver the package locally or prove arrival in a particular country.

What update should I wait for?

Handed over from linehaul office would show the next linehaul transition.

When should I check again?

There is no verified waiting time that applies to every package with this status.

Linehaul: the long-distance part of the journey between major transport hubs, before local delivery.

Exact words from the carrier

How the carrier writes this status

English
Arrived at linehaul office

Parcels may show a translated message. We call wording official only when it matches the cited carrier source.

Useful later updates

What may change the answer

  • Handed over from linehaul office would show the next linehaul transition.
  • An explicit country arrival, customs event, named local carrier, alternate tracking number, or local-delivery event would materially narrow the stage.

Cainiao uses the same displayed phrase over different underlying carrier notes and stages.

Actions supported by the source

What you can do now

  1. Read the events before and after this line separately instead of inferring one universal location.

  2. Wait for an explicit country, customs, or named-carrier event before contacting a destination carrier.

Limits of the status

What this status does not tell us

  • The country, city, airport, customs state, and delivery readiness are not established.
  • Cainiao histories show the phrase before flights, before customs, and before later local-carrier events.

In short: Linehaul office must not be rewritten as destination airport, customs, the recipient's city, or the local delivery company.

This page explains the carrier's published tracking wording. It is not a delivery guarantee and does not establish liability, compensation, or a required action unless the cited carrier source says so.

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This guide explains a status phrase. The tracking page shows the actual timeline supplied for your shipment.

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