Guides for every stage of delivery.
From the store’s first email to collection: find the explanations and rules you need right now.
At the start — Find the right number.
Learn where to look for a tracking number in the store’s email or order page, how it differs from an order number, and what to check when tracking is empty. The number checker offers a useful clue, not proof that a parcel has shipped.
On the way — Understand the carrier’s update.
Find out what has happened to your parcel, why updates may pause and which messages need your attention. Choose the carrier and look up the wording you see in tracking.
At customs — Understand the import rules.
Choose the destination country to learn about charges, paperwork and your next steps. These guides explain what makes up the cost and where to check the requirements with official sources.
At collection — Check the storage period.
Explore locker and pickup-point rules by country and service: how long a parcel is held, when the clock starts and what happens after the deadline. Your parcel’s own collection notice remains the reference to follow.
Guides open in your selected language when available, otherwise in English. Customs guides always keep the same destination country.