DPD is an international parcel delivery company owned by GeoPost. It has more than 830 depots in more than 40 countries and is one of Europe's leading business-to-business parcel delivery services. DPD is majority-owned by GeoPost, a subsidiary of La Poste, France's postal service. Geopost bought UK carrier Parceline and Ireland's Interlink parcels service in 2001 for around $277 million. Parceline was rebranded DPD in March 2008.
DPD is one of the UK's leading time-critical carriers and can satisfy all your distribution needs, whether your consignments are for the UK or elsewhere in the world.
Integrating their own extensive UK network with their unrivalled ground-based service to Europe and Air Express service to the rest of the world, DPD are well placed to satisfy all your distribution and logistics needs.
In the United Kingdom, DPD employs nearly 8,000 people and operates more than 3,500 vehicles. DPD’s UK operation serves some 6,500 business customers from more than 50 locations. Among the company’s major facilities in the UK include a 27-acre Superhub at Oldbury in the West Midlands, which opened in 2008. A second Superhub is located in Smethwick, also in the Birmingham area. A third facility is being built in Hinckley and will be completed in 2015. The Hinkley facility will be the largest of its kind in Europe. DPD also operates a National Customer Service Centre with over 200 advisors.
DPD provides domestic and international time-definite services in the UK. Main UK delivery options include DPD 10:00, DPD 12:00, DPD Next Day and DPD Two Day
DPD 10:00 guarantees delivery of parcels by 10 a.m. on the next business day. Within England and Wales, delivery with DPD’s expresspak for parcels weighting up to five kilograms is £27.05 per parcel as of 2014. Rates for standard parcels start at £35.00 per consignment for the first five kilograms plus £0.85 per additional kilogram. The rate for freight parcels is £50.15 per consignment for the first five kilograms and £0.85 per additional kilogram, while the rate for freight pallets is £152.65 per pallet for the first 250 kilograms and £0.15 per additional kilogram. DPD 10:00 is not offered for Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man, and the Isles of Scilly.
DPD 12:00 guarantees delivery by noon on the next business day to most addresses in the UK. Rates start at £19.40 per expresspak parcel, £24.50 per consignment for standard parcels (plus £0.75 per extra kilogram), £41.40 per consignment for freight parcels (plus £0.75 per extra kilogram), and £135.80 per pallet for freight pallets (plus £0.15 per extra kilogram). DPD 12:00 is also available for offshore deliveries to and from Belfast and St. Heller in the Channel Islands. DPD 12:00 is not available to other destinations in Northern Ireland and the Channel Islands, as well as the the Scottish Highlands and Islands, Isles of Scilly, and the Isle of Man.
DPD Next Day provides delivery within most destinations in the UK before the close of business on the following working day. Rates for DPD Next Day start at £17.00 per parcel when using an expresspak, £19.75 per consignment for standard parcels (plus £0.65 per extra kilogram), £27.65 per consignment for freight parcels (plus £0.60 per extra kilogram), and £96.90 per pallet for freight pallets (plus £0.10 per extra kilogram). DPD Next Day is also available to Northern Ireland and the Channel Islands, although it is not available to the Scottish Highlands and Islands, the Isle of Man and the Isles of Scilly.
DPD Two Day is designed for non-urgent parcel delivery within the UK. For DPD Two Day service, rates start at £15.40 per consignment for standard parcels (plus £0.45 per extra kilogram), £25.15 per consignment for freight parcels (plus £0.45 per extra kilogram), and £83.05 per pallet for freight pallets (plus £0.10 per extra kilogram). DPD Two Day is also available to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, and the Isles of Scilly.
DPD also offers Saturday Service and Sunday Service for weekend deliveries. Saturday Service ensures delivery by 10 a.m., by noon or next day delivery on Saturdays. A Saturday surcharge applies for all deliveries, including £18.00 for expresspak, standard parcel and freight parcel deliveries, and £41.85 per pallet for freight pallets. An industry first, the company’s Sunday Service was launched in 2014 and operates between 9 a.m. and 5 p.m. on Sundays.
If a parcel cannot be delivered, DPD will leave a calling card with a tracking or calling card number. The document will include information on how the item can be collected from a DPD depot. Parcel recipients will not be able arrange to pick up a parcel from a depot if the item is still in transit or out for delivery. Recipients can also choose to upgrade delivery to before 10, before 12, afternoon or Saturday delivery.
The card will also have information on how to change delivery details, including ways to re-book delivery. Delivery can be rearranged by the recipient, choosing to re-book the collection by calling DPD or selecting a new time online at www.dpd.co.uk. Alternatively, DPD will contact the sender and inform them that the delivery was not made. The sender will then contact the recipient directly to arrange a new time for delivery or collection.
An alternative to the Calling card is the Collection Card. DPD is offering a pickup service for parcels. In case of shipment of heavy or big quantity of parcels, it comes in very handy to have them collected by the DPD driver. You will require the Collecting Card in this case. You receive the card, if a driver has visited you and you were not present. The collection can be then re-arranged and a proper pickup can be assured.
Recipients can also arrange to have parcels left in a safe location or delivered to a neighbour when they receive a calling card. This change can be made by calling DPD or online. If delivery to a neighbour is selected, the items can only be left at an address within the same post code as the original recipient. In order to deliver to an address outside of the post code, DPD needs authorisation from the parcel’s sender. As a result, recipients must contact the original sender to make this change.
DPD’s UK head office is located in Oldbury, north-west of Birmingham. The head office is located at Hub 3, Broadwell Road, Oldbury, West Midlands, B69 4DA.
DPD’s UK operation traces its roots to Courier Express, a parcel delivery service that was founded in 1970. In 1984, Courier Express changed its name to Parceline when it was purchased by Mayne Nickless Limited, a multi-sector Australian company that began as a delivery service in 1886. In 2000, Parceline was acquired by La Poste, France’s mail service. Parceline adopted the DPD name in 2008.
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|Your parcel has been delivered|
|Your parcel is on the vehicle for delivery|
|The parcel is in transit on its way to its final destination.|
|Ready for collection SMS sent successfully|
|Ready for collection SMS confirmed as received|
|Ready for collection Email sent successfully|
|Your parcel is ready for you to collect from your DPD Pickup Shop, signed for by|
|We were unable to deliver your parcel Track your parcel here for regular updates|
|Unable to Deliver|
|Your parcel will now be delivered to your nearest DPD Pickup shop|
|Your parcel will be with you today|
|Your parcel has arrived at our Gloucester depot|
|Your parcel has arrived at our Stoke depot|
|We have your parcel, and it's on its way to our Stoke depot|
|Your parcel has left the United Kingdom and is on its way to Singapore|
|We've received your order details, but have not yet received your parcel|
|We have your parcel, and it's on its way to our Castlereagh depot|
|We've received your order details, and we're expecting your parcel shortly|
|Sorted by distribution centre|
|We have your parcel, and it's on its way to our Athlone depot|
|The parcel is in transit on its journey to local delivery destination. Track your parcel here for regular updates.|
|Your parcel has left the United Kingdom and is on its way to Italy|
|We have your parcel and it's on its way to our depot|