Headquartered in Hamburg, Germany, BorderGuru is part of the Hermes Group — a multinational group specialized in international logistics solutions for the retail industry. Furthermore, Hermes is a subsidiary of the Otto Group, one of the largest B2C online retailers in the fashion and lifestyle category. As a company under the umbrella of the Otto and Hermes Groups, BorderGuru maintains a network of regional carriers servicing Germany and the greater European Union. They offer express delivery, customs handling, duties and taxes payments, and parcel tracking.
Once your order is shipped out, you will receive an order confirmation from retailer with the tracking information.
International orders can be shipped through a BorderGuru. BorderGuru will handle the shipping and customs clearance for your order. BorderGuru will provide you with tracking information for your package.
BorderGuru has a great tracking system that lets you know the exact stage of package delivery at all times
In 2018, the group launched Hermes BorderGuru (“HBG”), a new global delivery service aimed at e-commerce retailers and international manufacturers. This all-encompassing service includes logistics, payment systems, and customs clearance, all the crucial ingredients for successful cross-border e-commerce.
Initially focused on Chinese suppliers that want to deliver direct across Europe, BorderGuru has enjoyed double-digit growth. Hermes expects to deliver up to 20 million cross-border parcels in 2019, of which 5 million come from China.
With the help of the Parcels app, you can find out the exact location of your parcel or shipments delivered by "Hermes Borderguru" in a few seconds.