OnTrac Tracking packages and shipments

My package was sent with OnTrac, how do I track it?

The easiest way is to enter tracking number you received from the seller or online shop into the tracking field above.

You can also click through to the official website of courier company and try to find information yourself, navigating new website each time you encounter unfamiliar tracking number, translating information to your native language and finding out which company delivers package to your door.

With ParcelsApp.com your package is automatically tracked with all relevant couriers and in most cases last mile tracking number if found and tracked all the way from the origin country to your door.

When my OnTrac package will be delivered?

Delivery time varies by the origin country, courier and postal companies involved, and destination country transit.

Sending a package from one country to another is like a big adventure for your item! Let's break it down into easy steps:

1. Packing up: First, the sender carefully packs your item to keep it safe during its journey.
2. Handing it over: The sender takes the package to a shipping company, like a post office or courier service.
3. Starting the journey: The package begins its trip in the country it's sent from (let's say China, for example).
4. Moving around the country: Your package might travel by truck or plane to different places within China.
5. Saying goodbye to China: Before leaving the country, the package goes through a special check called "export customs." This is like getting a passport stamp for your item!
6. The big trip begins: Now your package gets on a plane or a big ship to start its journey across the world.
7. Pit stops: Sometimes, the package might visit another country on the way. This is called a "transshipment." Think of it as a layover for your package!
8. Arriving in the new country: When your package reaches its destination country, it goes through another check called "import customs."
9. Last leg of the journey: After clearing customs, your package travels within the new country to reach its final destination.
10. Delivery day: Finally, a delivery person brings the package right to your door! Or you get a notification that package can be collected from the nearest post office branch or locker box.

The time all this takes can be different depending on a few things:

• Which countries the package is traveling between
• Which shipping company is handling your package
• How the package is traveling (by air or sea)
• How busy the postal services are in both countries

ParcelsApp.com accumulates statistics for most common types of packages and can estimate with 50-80% accuracy delivery timeframe for your packages given that last mile tracking number is provided by the origin carrier.

Why hasn't my tracking information been updated recently?

It's a common worry when your package seems to vanish into thin air - at least according to the tracking information. But fear not! There are several reasons why your tracking might not be updating, and most of them are perfectly normal.

The Silent Journey

Imagine your package on a long road trip. It's cruising down the highway, but there aren't any pit stops for miles. That's often what's happening when your tracking goes quiet. Your package is simply in transit between major checkpoints. This is especially true for international shipments or those covering vast distances. Your package might be sailing across an ocean or flying high above the clouds, far from any scanning devices.

The Busy Season

Now, picture the post office during the holidays. It's bustling with activity, packages piled high, and workers rushing to keep up. During these peak times, like major shopping events or holidays, tracking updates can lag behind. Your package is still moving, but the sheer volume of shipments means it might not get scanned as frequently.

The Customs Conundrum

If your package is crossing borders, it might hit a pause button at customs. Think of customs as a strict bouncer at an exclusive club. They're checking every package carefully, which can take time. During this process, your tracking might not update for days or even weeks. Don't worry - this is normal for international shipments.

Technical Hiccups

Sometimes, the issue isn't with your package at all, but with the tracking system itself. Like any technology, these systems can experience glitches. Your package might have been scanned, but that information is stuck in digital traffic, waiting to reach the tracking website you're refreshing every five minutes.

Weekend Lull

Weekends and holidays can create a tracking dead zone. Many shipping operations slow down or stop completely during these times. It's like your package is taking a little vacation too. Come Monday, you'll likely see a flurry of updates as everything gets moving again.

When to Raise the Alarm

While a lack of updates is usually nothing to worry about, there are times when you might want to investigate further. If domestic shipments go dark for more than a week, or international ones for more than two weeks, it's worth reaching out to the shipping company. The same goes if the estimated delivery date has long passed with no sign of your package.

Your Next Steps

If you're concerned, don't hesitate to contact the shipping company. They have access to more detailed information and can often provide reassurance or actiong when needed. Remember, patience is key in the world of shipping. More often than not, your package is steadily making its way to you, even if the tracking doesn't reflect every step of its journey.

How can I find out if my package is stuck in customs?

Finding out if your package is stuck in customs can be a bit tricky, but here are some steps you can take:

1. Check your tracking information:
   • Look for status updates like "Held in Customs" or "Customs Clearance"
   • Pay attention to the location of your package - if it's been in the same place for several days, it might be in customs
2. Contact the shipping company:
   • Call their customer service line
   • Provide your tracking number and ask for more details
   • They might have additional information not shown in the online tracking
3. Check with local customs office:
   • Find the contact information for the customs office in the destination country
   • You may need to provide the tracking number and package details
4. Look for customs forms:
   • Check your email for any forms sent by customs or the shipping company
   • These forms might require additional information or payment
5. Be patient:
   • Customs processing can take anywhere from a few days to several weeks
   • Delays are common, especially during busy periods or for international shipments

Common reasons for customs delays:

• Incomplete or incorrect customs declaration forms
• Restricted or prohibited items
• Outstanding customs fees or taxes
• Random security checks
• High volume of packages during peak seasons

Remember: If your package is stuck in customs, it's usually not lost. It's just going through necessary checks and processes.

If you've confirmed your package is stuck in customs, you may need to:

• Provide additional information about the package contents
• Pay any required customs fees or taxes
• In some cases, you might need to submit a formal customs clearance request

Tip: Always keep your tracking number handy and don't hesitate to reach out to the shipping company for assistance. They're often your best resource for navigating customs issues.

Can I change the delivery address after my package has been shipped?

Parcels app allows you to track the packages delivered by OnTrac, as well as any packages sent from China, Hong Kong, Singapore, or bought on AliExpress, Joom, GearBest, BangGood, Taobao, eBay, JD.com, Shopee and other popular online stores.