Tracking updates
Canada Post tracking statuses
Selected carrier messages explained in plain language, with the current stage, next update, and any action shown by the carrier.
4 full explanations
Status notices
01
02
03
04
Item has been presented to Canada Border Services Agency for customs review
Canada Post has presented the item to the Canada Border Services Agency, and CBSA controls the customs-review step.International item released from Customs for processing by Canada Post
Customs has released the international item for processing by Canada Post.Item arrived in Canada damaged. Sent for further processing.
Canada Post records that the item arrived in Canada damaged and was sent for further processing.Delivered, but the package is missing
Canada Post treats a missing package showing as Delivered as a recovery task: verify the address and delivery locations, then ask it to investigate if the package is still missing.More updates
More carrier messages
Clear explanations for common carrier messages.
Item held by Customs
Official source
Canada Post reports that Customs is examining the item and it must clear before delivery can continue.
Canada Post says customs-clearance time varies.
Item was unclaimed by recipient. Item being returned to sender.
Official source
Canada Post records that the item was unclaimed and is being returned to the sender.
The event confirms the return process, not receipt by the sender.