Canada Post tracking help
Delivered, but the package is missing
Canada Post treats a missing package showing as Delivered as a recovery task: verify the address and delivery locations, then ask it to investigate if the package is still missing.
The short answer
What you need to know now
Do I need to do anything?
Check the address, delivery location, signature and building handoff points; if the package is still missing, ask Canada Post to start an investigation.Where is the package now?
Canada Post records delivery, but personal receipt by the intended recipient is not established.What update should I wait for?
Track may show a signature, safe-drop detail, parcel-locker delivery, or another recorded delivery location.When should I check again?
After checking the listed delivery places, ask Canada Post to investigate if the package is still missing.Handoff: when one company passes the package to another company.
Safe drop: a place where the carrier records leaving a package without handing it to a person.
Exact words from the carrier
How the carrier writes this status
Delivered
Livré
Parcels may show a translated message. We call wording official only when it matches the cited carrier source.
Useful later updates
What may change the answer
Canada Post says only the sender can start a compensation claim, while its missing-package investigation is the immediate carrier process.
Actions supported by the source
What you can do now
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Verify the address and check household members, the mailbox or parcel locker, safe-drop areas, concierge, security desk, mailroom, superintendent, and any recorded signature.
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If the package is still missing, use Canada Post's official missing-package investigation flow.
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Keep the investigation separate from compensation: Canada Post says only the sender can start a claim.
Limits of the status
What this status does not tell us
- The scan alone does not establish who received or removed the package.
- An investigation and any later claim are separate processes with separate roles.
In short: The delivered status does not decide personal receipt, fault, theft, compensation, or marketplace refund eligibility.
This page explains the carrier's published tracking wording. It is not a delivery guarantee and does not establish liability, compensation, or a required action unless the cited carrier source says so.
Evidence
Official carrier sources
Each phrase is tied to a carrier-owned source. A missing or materially changed source blocks the affected explanation.
Need the current shipment record?
Track the package separately
This guide explains a status phrase. The tracking page shows the actual timeline supplied for your shipment.