Formerly UK Mail, the company has now also completed its rebrand and name change to DHL Parcel UK, following its acquisition by Deutsche Post DHL Group in December 2016.
UK Mail delivers parcels to hundreds of thousands of homes in the UK every day, and with access to DHL’s unrivalled network, company now delivers further afield as well, with 220 countries within easy reach.
On top of that, UK Mail collects and processes 3 billion mail items every year. So whether you are sending a parcel, letter or packet – UK Mail has a service that’s right for you.
Track a parcel quickly and easily using our track and trace service for real time details regarding your DHL parcel. Our online tracking system is the fastest way to get up to date information on your parcel’s location within the DHL network.
Fully tracked service - Your parcel is always in safe hands. Our parcel tracker will keep you updated every step of the way.
DHL Parcel online tracking is the fastest way to find out where your parcel is. There's no need to call Customer Service when we can offer you real-time details of your parcel's progress as it speeds through the DHL Network on the way to its destination.
Track your shipment on our DHL Parcel website!
Track UK shipment by entering 14 digits e.g. 41505910017980
Track driver calling card (7 digits e.g. 3710615)
Track UK return shipment (9 digits, always starts with '9' e.g. 928341972)
Track shipment from Europe (always starts with 2 letters e.g. CH400397205DE)
To check the status of your parcel including delivery times, dates please visit our Track page and enter your shipment number, card number or reference number.
Your parcel will be assigned a unique shipment number which is issued once your order has been completed. You can use this shipment number to track your parcel throughout its journey. The shipment number will also be shown on your label and within the account section.
To track international Worldwide Air or Road Economy please visit our International Track page. Please note, you will be taken out to an external link so it can take a few seconds until your tracking information is found. Once your order is found you will be able to see the status of your parcel at each stage it has been scanned.
To see if your package has been delayed, you can enter your shipment or reference number.
Unfortunately unforeseen circumstances outside of DHL Parcel UK control can sometimes cause deliveries to be delayed. The most common reasons for deliveries to be delayed in the UK or abroad can be down to insufficient packaging/protection of a parcel, if the correct carriage has not been paid for the exact size and weight of your parcel or if the contents of the parcel contains restricted or prohibited items.
Internationally, there can also be delays if the paperwork/customs documentation has incorrect/lack of relevant information.
Fully tracked from door to door, DHL Parcel UK Next Day service provides delivery six days a week, with text and email notifications along the way to keep consumers informed. We also aim to extend your delivery experience, as we have 2,000 trustworthy and uniformed drivers to deliver your customer promise. And for even more convenience, there's our Click and Collect service, offering your customers 3,500 handy ServicePoint locations to collect their parcel, seven days a week, from 7am until late.
DHL Parcel UK offers a cost-effective and convenient alternative to the Post Office for personal senders and small businesses. So whether you are sending a gift to a loved one or have sold something online, we offer a quick and flexible sending service which fits around your busy lifestyle.
UK Mail became a part of Deutsche Post DHL in 2016. Now as of October 2018. UK Mail will become DHL Parcel UK. After Deutsche Post DHL Group acquired the British parcels and mail company in December 2016, it has now become time for UK Mail to fully integrate into the group’s network of European parcel companies.
DHL Parcel UK are one of the UK's leading delivery specialists, connecting retailers with customers across the UK, Europe and around the world.
With a national network of more than 50 sites and 2,000 vehicles, they provide convenient delivery choices which fit in to the busy lifestyles of consumers. Fully tracked from door-to-door, their Next Day service is available six days a week. For extra flexibility, they have over 3,500 DHL ServicePoints across the UK, open from 7am until late, so customers can pick up their parcel at a time suited to them.
DHL Parcel UK CEO Peter Fuller says: "Rebranding to DHL Parcel UK is a significant milestone in our company's history and the start of something new for all our people, customers and partners. The move to take over Pass My Parcel's network of parcel shops is all part of our growth plans and allows us to improve our delivery options even further, as we will now look to provide return and drop off solutions at the local DHL ServicePoints."
As part of the rebrand a new website and dedicated social channels have also launched and the company's network has now been integrated with the Deutsche Post DHL Group, enabling DHL Parcel UK's international products offerings to significantly improve and further support businesses looking to reach customers across Europe and Worldwide.
The brand name of UK Mail will not disappear completely. The company’s parcel operations will go live on as DHL, but the UK Mail brand will keep existing for mail and packets customers.
Parcels app allows you to track the packages delivered by DHL Parcel UK, as well as any packages sent from China, Hong Kong, Singapore, or bought on AliExpress, Joom, GearBest, BangGood, Taobao, eBay, JD.com, Shopee and other popular online stores.
|Your parcel is delivered|
|Your parcel is out for delivery|
|Your parcel is at the delivery depot|
|Your parcel has arrived in the UK Inbound Gateway|
|We’re sorry but the delivery of your consignment has been delayed. Please contact your sender for further information|
|Your parcel has been collected|