E-commerce marketplace

Shopee order tracking

When your Shopee purchase is ready for shipping, package is sent to the courier/postal service, and assigned a unique tracking number. To track Shopee packages, you need to find tracking number assigned to your order on the Shopee order page.

Read this page in Bahasa Melayu, Filipino or Bahasa Indonesia.

Are packages from China safe from coronavirus?

E-commerce platform Shopee posted on Twitter that it’s disinfecting its transit warehouse in China daily and monitoring the health of its employees. It also said that all parcels from China are uniformly disinfected by the airlines and only released after customs inspection and quarantine.

How to track Shopee order?

Enter the tracking number of the order into the tracking form above and click on the "Track Parcel" button to find out the latest information about your parcel from Shopee.

Please note that the Shopee order number and tracking number are totaly different numbers. To track your package via courier you need to enter tracking numbers.

Bellow you will find how tracking numbers look like for a variety of delivery companies:

  • NinjvaVan - SHP18110818002WFCG, NLPHSO0000094275, YMMY0164234156HX, NVMY00SNS100117950, GMJI8880011558001, NV-890-349927693-49-W, NJV5000452541
  • ABX Express - SHX99476095MY, RTX200000027988, 8252139442, 666000623735, 31000102556
  • GDEX - MY30006933571, 8683008504
  • Skynet - 238438625504
  • Poslaju - ER521883035MY
  • DHL eCommerce - MYBHK00565900827, 5018112112921558
  • Kerry Express - SHP4003909361, KERCRP17514723, SHPDOF0020333318, KERDO015177440
  • LBC Express - 20000000177802, 18111111366428
  • Taqbin - 179011069381

And here are Shopee order numbers, which CAN NOT be used track a package:

  • MY175778724963G, MY172618198844H, MY1882057118781

Shopee Standard Express tracking

Shopee Standard Express is a generic term for delivery by Shopee's local logistics partners such as Black Arrow Express, 2GO Express, Entrego.

It may take 2 to 4 days for tracking status to be updated by Shopee's logistics partner. For more information, you can contact the seller directly.

Standard Delivery Shopee tracking

How to track your Standard Delivery? Items may be sourced from different places, delivery time may vary from 1-3 business days. You can easily keep track of your order directly via Shopee app, website, or on the Standard Delivery tracking site.

Please note that any update to the status of an order will reflect every 24-48 hours.

Orders will arrive within 1-3 business days from order verification with our supported logistics provider. Shopee will send out advisories for delays due to declared holidays and severe weather conditions. Please keep track of orders regularly.

Shopee24 Express Delivery

Shopee24 Express Delivery is a new feature where buyers will be able to have their orders delivered within 24 hours to the registered address. Due to logistical limitation, currently this feature is only available in Kuala Lumpur, Selangor, Putrajaya (except Pulau Ketam, Pulau Tengah and Pulau Klang).

To keep up with the increasing demand for online shopping and to further differentiate itself from competitors, Shopee has announced a new service, called Shopee24 Express Delivery (Shopee24) which guarantees next-day delivery for online shoppers. The online eCommerce platform expects the service to be an “industry game changer” in the country.

Shopee24 guarantees Shopee users get next-day delivery for orders that are made by 2pm the previous day, If Shopee is unable to fulfil the next-day delivery, their next shipment will be free. The service is available every day of the week except for Saturday and Sunday, and at the moment, it is only available for deliveries in the Klang Valley.

The service is available for more than 10,000 items on sale on Shopee from leading brands such as Nescafe, Dutch Lady, Drypers, Dove, Dettol, Khind, Philips and more. Products that are eligible to Shopee24 next-day delivery can be identified via the “Shopee24” tag

How long does Shopee Standard Express shipping take?

Standard shipping takes 2-8 business days from the time that your order leaves Shopee's warehouse. Express shipping takes 1-3 business days from the time that your order leaves Shopee's warehouse.

How do I find my Shopee tracking number?

  • Go to "Order Details" page > “Ship” > “SHIP” page.
  • Tap on “Set Carrier” and select the logistics provider.
  • Input tracking number.
  • Tap on “SHIP”
  • Tracking number is updated under “Shipping Information”

Track Shopee Singapore order

Shopee Singapore orders are sent by NinjvaVan, Singapore Post.

When can I expect my order to arrive? Delivery of an order may vary depending on seller’s "Ship Out Date" and Courier Delivery Lead Time.

After confirmation of order, seller will be notified to arrange a pickup. Logistics provider will then pickup the order as scheduled.

Following the successful order pickup the buyer should receive their order within the following time frame: Local / Domestic orders: within 1-3 days, Overseas orders: within 9-24 days.

Track Shopee Malaysia order

Shopee Malaysia most often delivers with NinjvaVan, ABX Express, Gdex, Poslaju, POS Malaysia, Skynet.

Since August 2018, sellers on Shopee Malaysia can now opt to ship their goods via DHL. This means that sellers on Shopee Malaysia can now opt to ship their goods via DHL and have it delivered to their buyers next-day to most locations across Malaysia, and two to three days in other remote locations.

Sellers on Shopee can also access DHL ServicePoints conveniently located across Malaysia to drop-off their parcels and have them delivered to their shoppers. Alternatively, sellers with large quantities of parcels can also arrange for a pickup by DHL for door-to-door delivery service from their location to their buyers.

Leveraging DPDHL Group’s strong and proven expertise in logistics, DHL eCommerce will provide best-in-class domestic delivery with reliable delivery including specialized solutions for the e-commerce industry. As DHL eCommerce is planning to grow its ServicePoint footprint in Malaysia to over a thousand in the coming months, this will offer greater choice, control and convenience in e-commerce delivery.

With Parcels web site and apps you no longer need to wonder where your package or when will it arrive!

Track Shopee Indonesia order

Shopee Indonesia delivers mainly with JNE, POS Indonesia and NinjaVan.

Track Shopee Philippines order

Shopee Philippines often delivers with LBC Express and Black Arrow Express.

Track Shopee Thailand order

Shopee Thailand often delivers with Thailand Post, Thai Parcel, NinjvaVan Thailand.

How can I track my order with Shopee non-integrated logistics?

Just enter provided tracking number into the search box above!

What is FBS?

Fulfilment by Shopee (FBS) is a service where Shopee provides warehouse storage and order fulfilment services to sellers. Shopee is responsible for storing its sellers' inventory at Shopee's warehouse and providing pick & pack services. Delivery is completed by Pos Laju (or relevant 3PL). Sellers maintain complete control over their own store as before, including chat and product listing management.

What does pick up Fail mean in Shopee?

If seller is not present during the scheduled pickup, this will be considered a failed pickup. Wait for Shopee to update the pick-up status the following working day, and proceed to reschedule pickup in the app. Two failed pickups for the same order will result in order cancellation.

How many days does Shopee deliver?

Shopee Guarantee Period: 2 (Days to Ship) + 4 (Estimated Delivery Time) + 3 (Buyer Confirmation Time) = 9 days

What is Shopee Supported Logistics?

Shopee Supported Logistics is the integrated pickup delivery logistics service brought to you by Shopee. With our supported logistics providers, you can easily keep track of your shipment directly in the app.

Whatever you are buying, Shopee picks it up from the seller and delivers it to you!

Shopee Express Tracking Philippines, Indonesia, Thailand, Vietnam

How to track SPX in Philippines or Indonesia? Shopee Xpress is integrated within the Shopee platform. Item/s may be sourced from different places, delivery time may vary from 1-3 business days.

You can easily keep track of your order directly via app, website or on the Shopee Express tracking site.

Orders will arrive within 1-3 business days from order verification with our supported logistics provider. Shopee will send out advisories for delays due to declared holidays and severe weather conditions. Please keep track of orders regularly.

Note: Shopee Xpress will attempt to deliver your order for up to 2 times only.

Shopee Xpost Integrated Tracking

What is Xpost Integrated? Xpost is the integrated logistics service brought to you by Shopee.

With Shopee supported logistics provider, you can easily keep track of your shipment directly in the app. You can arrange for Shopee to pick up the order from the seller and deliver it to buyer.

Xpost Integrated enables Cash On Delivery (COD) for all sellers in serviceable areas including Metro Manila and provincial areas.

Shopee DHL eCommerce Integrated

DHL eCommerce, a division of the world’s leading logistics company, Deutsche Post DHL Group (DPDHL), announced its partnership with Shopee, the leading e-commerce platform in Southeast Asia and Taiwan to offer domestic delivery for Shopee sellers and buyers across Malaysia. The move is an extension of DHL eCommerce’s strong ties with Shopee in the region, following the successful integration of DHL’s e-commerce logistics services onto Shopee Thailand’s platform.

Why shop on Shopee

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

The Shopee team believes in the transformative power of technology and wants to change the world for the better by providing a platform to connect buyers and sellers in one community. As shopping on mobile devices becomes the new norm, Shopee aims to continuously enhance its platform to deliver a seamless and enjoyable shopping experience for all users and be the region’s e-commerce platform of choice.

What makes Shopee different from other marketplaces?

  1. Mobile only, very socially-oriented. Sellers care about their Shop reputation and about accumulating fans, so that buyers have better shopping experience.
  2. No commission fee, no listing fee, but sellers can purchase paid ads at their own will
  3. Super fast growth, achieved $1.8+ billion GMV in the first year of launch

Shop Anytime, Anywhere

With a wide variety of official shops and trusted marketplace sellers, shop now to find the best deals and enjoy great savings.

  • Logistic Support - Track your orders from payment to delivery via up-to-date shipping information.
  • Customer Support - Have a question? Contact Shopee friendly customer service team to solve your problems.
  • Daily Discover - Explore daily product recommendations that are tailored for you.
  • Secure Payment Methods - Transact with your preferred method, whether it’s bank transfer or cash on delivery.
  • Shopee Guarantee - Shopee Guarantee ensures payment is sent to sellers only after buyers receive their purchases. Shopee keeps you safe.

How Shopee revolutionized shopping on the Internet

Buying and selling on customer-to- customer (C2C) marketplaces can be a minefield.

Unresponsive sellers, dodgy listings, and people backing out of deals or not showing up at pre-arranged meeting points are all par for the course.

Singapore-grown company Garena's new mobile marketplace Shopee, which was launched on June 1, 2015 hopes to change that.

Mr Chris Feng, head of mobile business at Garena Online and chief executive officer of Shopee, said that although there is a range of marketplace apps out now, many are not sophisticated enough.

"They are more like classifieds rather than an e-commerce platform," he said.

So he and his team designed Shopee to be a feature-packed and robust C2C app that protects the best interests of both sellers and buyers.

Shopee is far from being a first-mover in this space, but what sets them apart is their vision. According to Feng, their version of a marketplace takes inspiration from several existing e-commerce models, but does it better — they’ve a lower barrier to entry for all sellers and buyers, built-in payments, delivery and logistics, transaction management system, review and chat system. It’s a Frankenstein of all the best parts of the platforms we know and love, like Rakuten, Alibaba, Gumtree, and the Classifieds, and presents the closest to what Feng calls a “true marketplace model”.

“I believe a true marketplace is a platform business, where we enable a buyer and seller to do business. We should get involved with the process as little as possible. We are regulators, we’re not executors.”

About Shopee

Shopee is an e-commerce platform headquartered in Singapore under Sea Group (previously known as Garena), which was founded in 2009. Shopee first launched in Singapore in 2015, and since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. It serves people in Southeast Asia and Taiwan to buy and sell products online. Due to the mobile and social element built within the concept, Shopee was described as one of the “5 disruptive ecommerce startups we saw in 2015”

Shopee first started as primarily a consumer-to-consumer (C2C) marketplace but has since moved into both a C2C and business-to-consumer (B2C) hybrid model. As compared to its competitors, Shopee does not charge sellers fees/commissions and listing fees.

It also operates as an asset-light marketplace wherein Shopee does not hold any inventory or warehousing and relies on third parties for logistics capabilities. Shopee partners with over 70 courier service providers across its markets to provide logistical support for its users. In Singapore, it collaborated with logistics startup, NinjaVan, for item pickup and delivery. Other delivery partners in the region include Pos Malaysia and Pos Indonesia.

Shopee, which plans to start monetising its platform by introducing paid ads this year, wants to be the “Alibaba of Southeast Asia” and become Southeast Asia’s mobile commerce destination of choice.

Although it is focusing on growing rather than monetising now, Shopee regional managing director Ian Ho (pix) said the company will need to bring in revenue at some point with some plans of monetisation.

“Monetising is not rocket science. Typically, there are three ways to monetise on e-commerce platforms, which are via listing fees, commissions and paid ads. These are some of the monetisation models that we’re considering and we plan to roll out something along the lines of paid ads this year,” said Shopee regional managing director Ian Ho.

“The expectation is to grow in the market and provide good service for buyers and sellers. We’re not bothered by what competitors are doing. We’re focused on growing our pie in the market. We’re predominantly mobile-centric and we want to bring on board the rights brands to our platform,” he said.

Shopee has presence in seven markets, namely Malaysia, Singapore, Indonesia, Vietnam, Thailand, the Philippines and Taiwan with 40 million downloads. Shopee is a platform tailored for Southeast Asia, combining customer-to-customer marketplace with payment and logistical support, making online shopping possible.

Download Parcels app for iPhone or Android to always know where your packages are, and get Push notifications when package tracking changes.

by tisunov